Then i can't help, as i don't have a Arturia controller yet.
Perhaps you have a better chance to get help, if you contact Arturia support directly thru your account.
I would like to see the video where this works like one exspect it to work in a DAW. Can you please provide a link for the video where you see the controller display showing preset names, when it's used in a DAW? I would like to know, that this really does work, just like one would think it will.