This is a obviously post from an owner who is lucky to have functional unit...? If you had one with malfunctioning knobs, you wouldn't probably recommend it to anyone. Especially when you realize what kind of a nightmare it can be to make it fixed. Or when you have sent ten emails to Arturia without answer.
IMO if something needs to be heard from mr. Brun (or other in charge), it's about customer service for our Origins. Can we expect to have repair service for our Origins? Sorry to say, but I am quite sure that one by one we'll have more Origins with malfunctioning knobs. Would you recommend Origin to someone, if you cannot say anything about its endurance. As comparison Big companies like Roland or Korg can give you repair service for very old instruments. Forget "promised" modules and templates, it is this part what matters most. And obvious firmaware malfunctions, especially MIDI out in Origin Kb.
Yes, my unit is working. However, I do have several experiences with malfunctioning instruments that I would still recommend. E.g. my Roland JD-990 which had it's "Big Knob" breaking or my Waldorf Q which has several wonky encoders (cheap encoders are notorious for their lack of durability, and I service these thing myself as far as possible). I've also had trouble getting acceptable service from some of those bigger corporations.
That being said, I make no excuses for cases of bad CS. I don't know how bad or not-bad the Arturia CS is though. One simple fact is that you basically only read CS related messages from those who are dissatisfied here. The presumably thousand of happy customers are as always silent. The only case involving someone I know was resolved swiftly. Some other cases obviously aren't - and they should of course be.
Now, the fact that some are dissatisfied with the CS does in no way change the other aspects of the product, like bringing it up to the advertised, talked about and promised specification. Implicit in that is the elimination of bugs, of course. How they handle this is very telling of how the future for the product is looking, so as such these things are far from unimportant. "Comabting" me for bringing this up is not going to help your or other CS cases. Quite the opposite; Arturia is a relatively small operation, and the individuals involved matters - if they take pride in keeping their baby alive (continued development) good things may happen, even to the CS. If we, the enthusiast customers suggest that bringing it up to spec, with some desirable features in the package, is unimportant then that is certainly not going to make anything better.
BTW, I just watched some videos of Frederic Brun waxing lyrically about the Origin (keyboard) and its future, i.e. how Arturia wants to keep updating the firmware. Phillipe has also been saying that they're working on the firmware and that there will be updates. Thus I stand by my request for a statement on what we will see (or not) of firmware updates.
