Hello.
Hello.
The Matrixbrute developer is working full time on the MatrixBrute update.
I don't expect anything less, given I/we are paying his and your wage.
> New features are being implemented
If bug fixes were delivered in a timely manner, you could probably have sold updates as add-on packs. I'd have paid for them (if bugs had been addressed). This is potentially a missed business opportunity.
But I'm not giving any more money to Arturia until you deal with extant problems.
Lumping the two together (bugs and updates) comes across as an excuse for delays.
If this were my company and I had sold a relatively expensive product with numerous bugs to many individuals, I would take it upon myself as a moral obligation to fix these problems as quickly as possible.
> Bugs are being addressed
Hopefully fully dealt with, and fixed entirely.
We are still aiming at the beginning of summer
Wait - I thought it was Spring?
...and here we go again with Arturia potentially losing customer confidence.
Promising a date and not delivering smacks of (at best) poor management. At worst it smacks of complacency/indifference.
Don't give the public dates if you can't deliver. You are breaking trust.
I would have cared less if you proposed a date for December. But when December arrived, I'd be expecting you to live up to your word.
I assume Frederic reads messages posted on his site. Frederic - please take seriously what your customers are saying. You already said on inside synthesis' promotional video for the MB that customer service was going to be a priority.
What happened?
There is an element of casual RE addressing customer concerns/dealing with problems RE existing gear that is either severe oversight, or is an issue at management level.
Everyone is expendable.
hoping that the test/beta-test will not dig out bugs that could delay the release.
Given your developer has been working on this for 2 years, I'm sure it'll be bombproof.
Cheers
Slightly casual for my taste when you have thousands of my money in your bank account and I have an instrument (instruments, given I have more than one Matrixbrute) that partly doesn't do what I was told it would do, but I'll go along with your tone for now:
Cheers.
You said spring. Spring is nearly over. Perhaps you shouldn't have said spring. If spring wasn't enough time, this is, again, poor management RE calculating workload/schedule (and compensating for potential bumps in the road). That, or resources have been thrown at this last-minute (...which would be a concern).
PS have you dealt with/are you dealing with the triangle wave issue?
Kris
