Two years is an epic amount of time to fix some bugs and add some features. Can anybody enlighten me as to why this is taking soooo long?
I'll have a stab at some potential reasons:
1) Complacency/indifference from the top
2) Attention focused elsewhere - which equates to little-zero customer follow-through
3) Poor management
4) Lack of a compliance checklist
5) Non-existent time/resource allocation
6) Arturia acting only when they have to - not because they want to retain a loyal customer base
7) Disagreement with original designers/no contacts to implement fixes
8 ) Incapable of actually implementing fixes (probably unlikely, but not necessarily so if point 7 is the reason)
9) Arrogance
10) Office/workplace attitude. Which I've personally seen (often) in workplaces i.e too much focus on everyone in the office being 'friends' - to the point where the office becomes a small & complacent cult-world in itself, with little-no concern for the outside world.
Arturia - your customers are not just hobby musicians (not that this should make a difference - all customers should be treated with equal respect and care), but also professional musicians with industry contacts. Your reputation could nosedive at an alarming rate if the subject of the MB/Arturia arose in a studio.
There needs to be an attitude change. Frederic promised this a number of years ago. I'd say he has failed.
If the problem isn't stemming directly from Frederic, he should give serious thought to either having words with his staff, or he should consider letting go of the individuals contributing to the problem.
He should also have words with Edouard RE casual posts on the MB fb page. A casual approach is viewed as smug when there are tasks waiting to be done. Please tidy up the bomb site before inviting us round for dinner. Not that we the customer should even feel the need to offer solutions.
The reputation of the company should come first. And presently that reputation is, in certain circles, sinking (see the EMS/VCS3 post on muff wiggler. Many are abandoning ship/have abandoned ship). The worst Arturia could do is bury their head in the sand.
None of the above matters, as everything above are issues that should be dealt with internally. The end-user shouldn't be having to question reasons why a company have failed to deliver in a timely and respectful manner.
The question shouldn't arise in the first place. This in itself is a failure.Ultimately, all owners of Arturia equipment will likely come to the conclusion that, irrespective of reason, there is no valid reason for what should be valued customers having to wait 2 years for a flagship bug fix.
Even when this fix comes, Arturia shouldn't expect eternal gratefulness from MB owners.
'Get your act together and don't let this ever happen again' would be a good outcome for them.
