Hi,
I do my best to support users here, but please, keep in mind that the best place to find proper customer support si by contacting our support services. They are doing an amazing job and will get back to you shortly. This forum is more a community place than a support plateform. I'm monitoring it when I have time and when I can bring a proper solution.
Nevertheless, I'll take a look to the un-answered topic.
Regards,
Matthieu