Hello! Please throw some assistance my way if you can.
I just setup my Keylab Essentials 49 key, registered, activated, and installed absolutely every software, updated firmware, and factory resetted, yet I cannot get the controller to automatically map the DAW command center controls (play/pause/undo/ etc.) or pan and CH 1-8 knobs. This functionality is supposed to come automatic with the controller, and I cannot manually map things like undo or save myself, so it is incredibly frustrating.
Additionally, and this might be the same problem, but changing my Map Select from DAW mode to a different User 1-6 doesn't change the mappings I make at all. Ableton isn't recognizing that they should be different user templates. I've got the MIDI set to Mackie Control as it should be.
I have equipped all features in the Ableton MIDI preferences and chosen Keylab Essentials 49 in the drop-down, but nothing seems to work. Could this possibly be just my specific controller? Can anyone else vouch for this pre-mapping functionality working out of the box?
Thanks so much for any responses. I have contacted support but I'm really hoping I can get some insight from the community.