Jup-8 V3 AAX Crashes on Load

[ben arturia]

Where did you find the first crash log you've posted ?
Do you have another type of crash file ?

[davemiles]

Hi Ben it's the one generated by Pro Tools, that's the only one I have.

Please see the attached video.

[ben arturia]

Thanks for the video that's nice.
With ProTools crashes we can't do anything.
Could you please try to contact Avid support about your issue ?
I guess they will be able to check the crash log and tell you more about it.

[davemiles]

Hi Ben,

Are you sure it's not a problem with the plugin coding rather than something on Avid's end? I'm going to get a friend who also owns the plugin to try loading it on his Pro Tools setup and see if it crashes as well.

All the best,
Dave

[jackn2mpu]

Hi Ben,

Are you sure it's not a problem with the plugin coding rather than something on Avid's end? I'm going to get a friend who also owns the plugin to try loading it on his Pro Tools setup and see if it crashes as well.

All the best,
Dave

I stopped my system at PT11.3.3 but Jup8 loads up just fine there running OSX 10.9.5. Little consolation I know though.

[davemiles]

Eduoard at Arturia responded to my support ticket I'd created earlier this week suggesting I reset the Pro Tools prefs, this seems to have sorted the problem for the moment! Plugin loads fine now.

[jackn2mpu]

Eduoard at Arturia responded to my support ticket I'd created earlier this week suggesting I reset the Pro Tools prefs, this seems to have sorted the problem for the moment! Plugin loads fine now.

All the best,
Dave

Interesting that that seems to have solved your issue for now. If you don't know about it Pete Gates who regularly posts over on the DUC has a free utility that will do various things with prefs and databases in PT; stuff like backing certain things up and deleting things you want deleted like prefs, databases, etc. The link is in his sig file.

[davemiles]

Interesting that that seems to have solved your issue for now. If you don't know about it Pete Gates who regularly posts over on the DUC has a free utility that will do various things with prefs and databases in PT; stuff like backing certain things up and deleting things you want deleted like prefs, databases, etc. The link is in his sig file.

Yeah that's the utility I used!

[jackn2mpu]

Interesting that that seems to have solved your issue for now. If you don't know about it Pete Gates who regularly posts over on the DUC has a free utility that will do various things with prefs and databases in PT; stuff like backing certain things up and deleting things you want deleted like prefs, databases, etc. The link is in his sig file.

Yeah that's the utility I used!

Cool. There are people out there that don't know this exists and do the deletions manually. And for Windows users there's a similar one also on the DUC by I believe hobodom and it's called Trasher.