Jup-8 V3 AAX Crashes on Load

[davemiles]

Hi,

Every time I try to load the Jup-8 V3 AAX in Pro Tools 12.5 it crashes.

Please find attached my crash log.

All the best,
Dave

[jackn2mpu]

Hi,

Every time I try to load the Jup-8 V3 AAX in Pro Tools 12.5 it crashes.

Please find attached my crash log.

All the best,
Dave

PT12.5 is a bug/crashfest to begin with so I wouldn't put this one on Arturia at the moment. All kinds of people are having issues over on the DUC.

[davemiles]

All my other plugins work fine, as well as the rest in the V Collection 5. I'm not a coder so I don't know whether Avid or Arturia is to blame but it's definitely an issue for me.

I haven't been having any problems with 12.5 so far other than this

[Oli P]

Happens in 12.4 as well...after browsing a few presets I got a crash

[jackn2mpu]

Dave and Oli:
Can either of you backtrack to Yosemite and see if that works?
Or do either of you have Blue Cat Patchwork or MB7-2 to see if the au or vst version of the Arturia stuff runs better? Or can either try VEPro to host the Arturia stuff?

[davemiles]

I can't 'backtrack' to Yosemite, as I've been on El Capitan for many months. I have bluecat's patchwork, but I shouldn't have to resort to using this for running a plugin which there's an AAX version of. The bug just needs fixing in the AAX version.

[davemiles]

Ok, so weirdly enough I just tried using Pro Tools 10 and the plugin loads fine in there. I then tried opening this session in Pro Tools 12.5 and it loads this fine. However if I try to load another instance of the plugin it crashes.

[Oli P]

Dave and Oli:
Can either of you backtrack to Yosemite and see if that works?
Or do either of you have Blue Cat Patchwork or MB7-2 to see if the au or vst version of the Arturia stuff runs better? Or can either try VEPro to host the Arturia stuff?

I'm still on 10.8.5 ...still have loads of sessions in PT10 that I need to be able to open.

[jackn2mpu]

I can't 'backtrack' to Yosemite, as I've been on El Capitan for many months. I have bluecat's patchwork, but I shouldn't have to resort to using this for running a plugin which there's an AAX version of. The bug just needs fixing in the AAX version.

Doesn't matter how long you've been on ElCrapitan; if you still have a backup of your old system you should be able to go back. You did make a clone of your system before going to EC right? There are so many issues just between PT12.5 and EC it isn't even funny. Carbon Copy Cloner and an extra hard drive are cheap insurance against muck-ups.

[jackn2mpu]

Ok, so weirdly enough I just tried using Pro Tools 10 and the plugin loads fine in there. I then tried opening this session in Pro Tools 12.5 and it loads this fine. However if I try to load another instance of the plugin it crashes.

How do you have PT10 running on EC unless you did the EC 'upgrade' installing it right over whatever OSX version you had when you installed PT. Doing that kind of upgrade inevitably leads to issues. Should always do a clean install and do a clone BEFORE mucking about with new OSX versions.

[davemiles]

Jack, I'm very thorough with backups and clones etc but I have no desire to go back to Yosemite as otherwise El Capitan is working fine for me. All my plugins work fine in El Capitan and 12.5 apart from Jup 8 V3 this is something that Arturia need to fix.

[ben arturia]

Hi all,
I've been testing with ProTools 12.5 on 10.11.
I really don't understand what's happening on your system...
Could you please try to uninstall the AAX file in :
Library/ApplicationSupport/Avid/Audio/Plugins/Arturia/Jup-8 V3.aaxplugin
Then reinstall the Jup-8 V3.
Best

[davemiles]

Hi Ben,

I've just been through and done that and unfortunately it's still crashing when I try and load an instance of the plugin.

All the best,
Dave

[ben arturia]

Could you please try to trash the file called "InstalledAAXPlugins" located at ~/Library/Preferences/Avid/Pro Tools.

In order to go this library simply :
- in finder click on Go then Go to folder
- copy paste the path with the " ~ "
- click Go
=>Delete "InstalledAAXPlugins" file and restart ProTools.

[davemiles]

Hi Ben,

Just tried that and it's still crashing unfortunately.

All the best,
Dave