Jupiter8V presets missing after update

[feilertsen]

Hi there!

I just updated to the Jupiter8V 2.6 and lost all my presets. It seems it has been reverted to the default/factory preset collection.
This did not happen with the ProphetV, which I also updated.

Is there any way to retrieve these presets?

Sincerely,
-Fred

[ben arturia]

Hi feilertsen,

Previous version of the Jupiter used to encrypt presets with elicenser protection system.
All your preset should be decrypted easily using the Jupiter Preset Decoder.exe and a valid elicenser license.
Please follow this article :
http://www.arturia.com/faq/activationorregistration/encrypted-preset

[feilertsen]

Hi!
Thanks for replying!

I just tried this and got the message: The Presets are already decrypted. <100%>
(screenshot attatched)
All the user presets are still missing.

- Fred

[ben arturia]

I guess something went wrong on your mac....
Could you try this :
Go to Library/application support/arturia/Jupiter-8V2/Save/User

Copy this user folder and paste it in
Library/Arturia/Jupiter8v2/save/
It should replace the user folder already existing in this folder.

Then run the Jupiter preset decoder.app again.

[feilertsen]

Yes! That worked!
Thanks for the assistance!

-Fred

[ben arturia]

Cool, !
In order to understand what was the cause of your problem could you please tell me if you have this path EXACTLY  :
/Library/Application Support/Arturia/Jupiter-8V2/

What is your OS ?
Did you remember witch version of the Jupiter8 you have before upgrading ?

[feilertsen]

Yes I have that path.
Mac OS X 10.8.5
I can't remember the version number I had, but it was the latest version. I have been updating it regularly.

-Fred