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Author Topic: Active code have been already used?  (Read 7938 times)

maiii

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Active code have been already used?
« on: January 09, 2009, 03:00:22 pm »
from I tried to install AF for a half day. i got it
 and then i tried to active with my 32 digit on card to SLCC
it said "... have been already used..." but I just by it today
 So...... what can i do ?

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Art

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Re: Active code have been already used?
« Reply #1 on: January 09, 2009, 03:45:17 pm »
I have exactly the same problem for the 2nd time. It is extremely frustrating. I have send emails to Arturia for a resolution but have not yet heard back.  Good Luck!!!
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maiii

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Re: Active code have been already used?
« Reply #2 on: January 09, 2009, 04:11:52 pm »
thx i just send e-mail too i hope they will fix or send me a new code
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musicdragon

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Re: Active code have been already used?
« Reply #3 on: January 13, 2009, 07:56:30 pm »
I have the same problem after doing a erase/reinstall on my imac and am still waiting to hear back from tech support or to receive a new code or some help. Hope they answer us soon!
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rleigh

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Re: Active code have been already used?
« Reply #4 on: January 21, 2009, 06:33:14 am »
got the same problem. still havent heard from arturia (Case 68634).
please guyssss
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Antoine

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Re: Active code have been already used?
« Reply #5 on: January 21, 2009, 10:46:56 am »
All of above requests have been handled and solved through the regular Technical Support desk.

To any further user request for such issue: make sure you have registered your synthesizer before asking a new authorization.
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haffer98

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Re: Active code have been already used?
« Reply #6 on: February 09, 2009, 10:13:29 am »
 :-[
I have exactly the same problem. Case 6905
Still haven't got any response from Arturia.
I'm really upset at the moment.
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Antoine

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Re: Active code have been already used?
« Reply #7 on: February 09, 2009, 11:01:00 am »
@haffer98
You posted your tech support request by this last Friday evening, I processed it by this very Monday morning.
Please don't be upset if we stay at home by weekends; we are just humans*, after all ...  :-\

*Well, I still have some doubts concerning one or two colleagues.
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haffer98

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Re: Active code have been already used?
« Reply #8 on: February 09, 2009, 12:40:31 pm »
Thank you very much...my fault
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yeswecan

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Re: Active code have been already used?
« Reply #9 on: February 09, 2009, 05:37:24 pm »
I also received a case-nr. but no  response since last tuesday, 03.Feb.2009  :(
I miss the work with my lovely  :-* Analog Factory Experiance  so much - Case 69449
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Antoine

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Re: Active code have been already used?
« Reply #10 on: February 09, 2009, 05:55:25 pm »
@yeswecan
Case has been processed, please check your mailbox. Sorry for light delay.  :-\
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yeswecan

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Re: Active code have been already used?
« Reply #11 on: February 09, 2009, 07:14:00 pm »
Hello Antoine,
thank you very much for quickly response - Authorization was successful. Now I can play my Analog Factory (a great synth) again. I´m very happy  :)
Now I saved my license on a License Control Device (USB-Key) - Best regards, Franz .... YES, WE CAN  ;)
« Last Edit: February 09, 2009, 07:17:16 pm by yeswecan »
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eflyersteve

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Re: Active code have been already used?
« Reply #12 on: February 16, 2009, 01:25:39 am »
I had the same experience.  We purchased a new Analog Factory Experience controller with Analog Factory software.  Can't use it because it says it was already registered. 

I sent a note off to tech support (after registering) - hope to hear something back.  I'm using the demo 2.2 software at the moment.

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eflyersteve

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Re: Active code have been already used?
« Reply #13 on: February 17, 2009, 08:44:42 pm »
Still no word.  If I don't hear anything soon I'll need to take the unit back.  I've checked my case number and not received a response.  Any luck?  Please let me know soon.


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zion

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Re: Active code have been already used?
« Reply #14 on: March 21, 2009, 10:44:09 pm »
Same exact thing happened to me!! Here's my support case number.. 72225     
I hope you guys are fast..  :)
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