Arturia Forums

Harware Legacy versions => Analog Factory => Analog Factory Technical Issues => Topic started by: maiii on January 09, 2009, 03:00:22 pm

Title: Active code have been already used?
Post by: maiii on January 09, 2009, 03:00:22 pm

from I tried to install AF for a half day. i got it
 and then i tried to active with my 32 digit on card to SLCC
it said "... have been already used..." but I just by it today
 So...... what can i do ?

Title: Re: Active code have been already used?
Post by: Art on January 09, 2009, 03:45:17 pm

I have exactly the same problem for the 2nd time. It is extremely frustrating. I have send emails to Arturia for a resolution but have not yet heard back.  Good Luck!!!

Title: Re: Active code have been already used?
Post by: maiii on January 09, 2009, 04:11:52 pm

thx i just send e-mail too i hope they will fix or send me a new code

Title: Re: Active code have been already used?
Post by: musicdragon on January 13, 2009, 07:56:30 pm

I have the same problem after doing a erase/reinstall on my imac and am still waiting to hear back from tech support or to receive a new code or some help. Hope they answer us soon!

Title: Re: Active code have been already used?
Post by: rleigh on January 21, 2009, 06:33:14 am

got the same problem. still havent heard from arturia (Case 68634).
please guyssss

Title: Re: Active code have been already used?
Post by: Antoine on January 21, 2009, 10:46:56 am

All of above requests have been handled and solved through the regular Technical Support desk (http://www.arturia.com/evolution/kb/?View=entry&EntryID=85).

To any further user request for such issue: make sure you have registered your synthesizer (http://www.arturia.com/evolution/en/community/my-account.html) before asking a new authorization.

Title: Re: Active code have been already used?
Post by: haffer98 on February 09, 2009, 10:13:29 am

 :-[
I have exactly the same problem. Case 6905
Still haven't got any response from Arturia.
I'm really upset at the moment.

Title: Re: Active code have been already used?
Post by: Antoine on February 09, 2009, 11:01:00 am

@haffer98
You posted your tech support request by this last Friday evening, I processed it by this very Monday morning.
Please don't be upset if we stay at home by weekends; we are just humans*, after all ...  :-\

*Well, I still have some doubts concerning one or two colleagues.

Title: Re: Active code have been already used?
Post by: haffer98 on February 09, 2009, 12:40:31 pm

Thank you very much...my fault

Title: Re: Active code have been already used?
Post by: yeswecan on February 09, 2009, 05:37:24 pm

I also received a case-nr. but no  response since last tuesday, 03.Feb.2009  :(
I miss the work with my lovely  :-* Analog Factory Experiance  so much - Case 69449

Title: Re: Active code have been already used?
Post by: Antoine on February 09, 2009, 05:55:25 pm

@yeswecan
Case has been processed, please check your mailbox. Sorry for light delay.  :-\

Title: Re: Active code have been already used?
Post by: yeswecan on February 09, 2009, 07:14:00 pm

Hello Antoine,
thank you very much for quickly response - Authorization was successful. Now I can play my Analog Factory (a great synth) again. I´m very happy  :)
Now I saved my license on a License Control Device (USB-Key) - Best regards, Franz .... YES, WE CAN  ;)

Title: Re: Active code have been already used?
Post by: eflyersteve on February 16, 2009, 01:25:39 am

I had the same experience.  We purchased a new Analog Factory Experience controller with Analog Factory software.  Can't use it because it says it was already registered. 

I sent a note off to tech support (after registering) - hope to hear something back.  I'm using the demo 2.2 software at the moment.

Title: Re: Active code have been already used?
Post by: eflyersteve on February 17, 2009, 08:44:42 pm

Still no word.  If I don't hear anything soon I'll need to take the unit back.  I've checked my case number and not received a response.  Any luck?  Please let me know soon.

Title: Re: Active code have been already used?
Post by: zion on March 21, 2009, 10:44:09 pm

Same exact thing happened to me!! Here's my support case number.. 72225     
I hope you guys are fast..  :)

Title: Re: Active code have been already used?
Post by: Antoine on March 23, 2009, 10:20:00 am

Case #72225 was processed this morning.

Title: Re: Active code have been already used?
Post by: Nebuloide on April 15, 2009, 07:15:23 am

I´ve just reinstall my iMac OSX and it was so frustrating when I trying to reinstall Analog Factory Experience Sofware. How long the take to "reactivate a code" from a registered user?
Thanks

Title: Re: Active code have been already used?
Post by: Antoine on April 15, 2009, 09:09:05 am

@Nebuloide
Check your mail box.  :)

Title: Re: Active code have been already used?
Post by: Nebuloide on April 15, 2009, 11:52:58 am

FastER, BettER, BiggER, NicER!

Fixed within 20 minutes!

Thanks MastER!

Title: Re: Active code have been already used?
Post by: Mistery M on April 25, 2009, 06:22:19 pm

Hi !
I'm new to this forum. I've got the same issue with the activation code, sent messages to the support (the first one was sent on the 16th of april) and didn't have an answer... Is there something special to do (invocations, prayers...) to have a new activate code ? My case is number "73803". Please... I really need my Analog Factory back !
Thanks !

Title: Re: Active code have been already used?
Post by: Antoine on April 27, 2009, 09:39:09 am

@Mister M
Your case has been processed; sorry again for the late response, huge activity here (I don't complain, I explain ;)).