Analog Factory Experience - Cannot Install on Mac OS X 10.4.

[sparky606]

I bought Analog Factory Experience for my MacBook Pro with OS X 10.4.

I followed the instructions and installed but the software does not work.

I went to the Syncrosoft website and installed the most recent License Control Center but still it does not work.

When I try to launch it says 'No eLicenser connected'.

I have spent all evening trying to get the software working, it's very disappointing, most software is easy to install.

Can anybody offer any advice on how to complete the installation?

[Antoine]

Hi Sparky,

For Technical Support you should use the adequate request form available around here: http://www.arturia.com/evolution/kb/?View=entry&EntryID=85

Alternatively, you may drop an eye to your User's Manual especially around pages 13 and 16-19, everything is clearly written with step-by-step screenshots.

For any further help, the "Request For Technical Support" form definitely is your friend  

[sparky606]

Two weeks have passed since I contacted tech support and still the software will not work. It's starting to look like a bad purchase.

I just have a new Mac with OSX 10.4.10, it should be simple.

The problem I think is with the Syncrosoft activation - I just see a message saying 'No eLicenser found' but all the menu options in the License Control Centre are greyed out so I cannot do anything about it.

If anybody has any clues I'd be very grateful...

[sparky606]

So, Syncrosoft License Control Centre does not see that I have Analog Factory Experience installed.

Days and days pass and no reply from Arturia support and no reply from Syncrosoft support.

I have had AFE for 3 weeks and still have not been able to use it.

I have never known such terrible service from a software provider.

[saven]

http://www.arturia.com/evolution/kb_upload/documents/Syncrosoft_AF2-AFE_EN_print.pdf