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Author Topic: Touch strips not working  (Read 631 times)

Alexander_rend

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Touch strips not working
« on: March 12, 2023, 08:08:02 pm »
Good day! I have an issue with touch strips, they are not working at all. I wanted to ask if it is a bug or a deffect? Here is the video: https://www.youtube.com/watch?v=_4yjXa4nRxk

Thanks in advance!

Matthieu_Arturia

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Re: Touch strips not working
« Reply #1 on: March 13, 2023, 09:36:38 am »
Hello Alexander_rend,
I'm sorry to hear that i can recommend two things.
- Go to Utility/Misc/Reset settings
- If this does not work i think there might be something disconnected inside your unit, i recommend turning to Arturia's support or your reseller.

Kind regards
QA Technician

Alexander_rend

  • Guest
Re: Touch strips not working
« Reply #2 on: March 13, 2023, 10:06:22 am »
Thanks for the answer Matthieu!
Resetting the settings didn't work for me as well as updating the firmware
I've contacted the reseller for a replacement.
Thanks for the help!

 

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