November 28, 2023, 08:50:23 pm
Welcome, Guest. Please login or register
News:

Arturia Forums



Author Topic: Unable to factory reset Keylab 61 MK2  (Read 606 times)

Spartacus

  • Apprentice
  • *
  • Posts: 6
  • Karma: 0
Unable to factory reset Keylab 61 MK2
« on: December 08, 2022, 08:52:57 pm »
Hi, Iím after some advice please. I have been advised by Arturia support to carry out a factory reset. ie: hold octave +/- simultaneously whilst turning controller on then confirming LCD prompt to reset with the central controller nob.   Nothing happens, no prompt. Have tried this numerous times.

It is a new controller which had an LCD contrast issue out of the box which it was felt a factory reset Ďmayí help with.  It has the latest firmware which flashed seamlessly last night but I still cannot factory reset the unit. The firmware update did not correct display issue either.

Help please. Iím concerned I may have an expensive paperweight as never used and itís now out of warranty due to health issues and delays with studio build. Thanks
« Last Edit: December 08, 2022, 08:58:31 pm by Spartacus »

Albert Strasser

  • Guest
Re: Unable to factory reset Keylab 61 MK2
« Reply #1 on: January 02, 2023, 07:24:15 pm »
Hey! I'm having the exact same issue. I'll let you know if I find a solution.

Spartacus

  • Apprentice
  • *
  • Posts: 6
  • Karma: 0
Re: Unable to factory reset Keylab 61 MK2
« Reply #2 on: April 29, 2023, 08:39:21 pm »
Hi Albert, did you ever find a solution to this problem?

 

Carbonate design by Bloc
SMF 2.0.17 | SMF © 2019, Simple Machines