V Collection 9 will not load in Komplete Kontrol

[deeseemusic@yahoo.com]

Komplete Kontrol ver 2.7.2
MacOS Catalina 10.15.7
Logic Pro 10.6.3
V Collection 9 Upgrade

Hello, I got the V Collection 9 upgrade from v Collection 7. The stand-alone versions work fine, however it does not load in Komplete Kontrol.
The VST and VST3 files are located in /Library/Audio/Plug-Ins
Komplete Kontrol Edit/Preferences/Plug-In/Location points to /Library/Audio/Plug-Ins
When Komplete Kontrol stand-alone is launched it scans the new instruments
After KK finishes scanning, the Plug-In manager does not show V9 instruments
The KK library has V9 instruments (albeit no thumbnail), has V9 presets, but when you try to load a preset it states there is a loading issue and the instrument cannot be loaded.
I am able to load V9 instruments in Logic Pro X on its own track, just not in Komplete Kontrol.

I have tried:
Uninstalling V9 and re-installing V9 from the Arturia Software Center
Uninstalling and manually installing each instruments from the 'My Products' resource page
Deleting the Komplete Kontrol database folder in /Library > Application Support > Native Instruments and rescanning

... any assistance would be appreciated.

Thanks!

[LBH]

Hi,

I'm on Windows.

I have the Komplete Kontrol software. It all seems to work here, so it does'nt look like it's a Arturia issue unless it's an issue related to something with your gear.

I understand you have deleted you Komplete Kontrol db.db3 file, otherwise you can try that. And check if Komplete Kontrol are updated. Also be sure the install paths and is correct and that Komplete Kontrol read the correct paths.
If all this is ok, then i suggest you contact NI support - and perhaps Arturia support just in case.

[deeseemusic@yahoo.com]

I figured it was more of an NI issue. Thanks so much for the reply!

[tade]

What was the NI issue you discovered? I'm getting this error

[DC McAuliffe]

Hello Tade,
          To be clear, I did not get the specific error message regarding Pigments that you did, however the issue must have been on my end. I ended up deleting every file on my Mac that had to do with Arturia (there were years of updates, old versions, etc). Once I did that and re-installed V Collection 9, it worked. I was also able to pick and choose the older versions I wanted to keep as well. I hope this helps!

[tade]

Thank you! I'll give that a go

[Cristian Mora]

I have the exact issue you are having. Please let m e know if you are able to fix the issue and I will do the same.

[Christian JOYARD]

I have exactly the same issue. I'm surprised Arturia don't seem to be bothered as I've tried several times to contact them and their replies didn't help.

Mac Studio M1 Max, Ableton Live 11.2, Komplete 13 Ultimate, Arturia V Collection 9.

Any kind of help will be appreciated. Thanks guys, Merci à tous.

[LBH]

Hello,

Some information  links:

https://support.native-instruments.com/hc/en-us/articles/6178238907421-KOMPLETE-KONTROL-MASCHINE-Error-Product-could-not-be-loaded-as-it-may-not-support-Apple-Silicon-or-VST2-to-VST3-migration-

https://support.native-instruments.com/hc/en-us/articles/360014683497-Apple-Silicon-M1-M2-Compatibility-News

https://www.tone2.com/plugin-formats.html