Author Topic: Arturia's Horrible Support!!! (Read 18107 times)

nicogrubert · « **Reply #15 on:** July 26, 2007, 08:36:43 am »

I bought the arturia vintage collection II and I had a problem with crackling sound of Jupiter-8V in FL Studio.
However, I registered my Jupiter-8V and after that I sent a support request.
1 day later I got an answer from the arturia support which helped me to solve my problem.

Ted Perlman · « **Reply #16 on:** July 26, 2007, 10:02:39 pm »

Quote from: "nicogrubert"

1 day later[/b] I got an answer from the arturia support which helped me to solve my problem.

My problem is the liars who run Arturia, not the products.The synths all sound amazing! The people behind the products, however, have no morals or shame.

izzi63 · « **Reply #17 on:** July 26, 2007, 10:59:08 pm »

nicogrubert,

You are ONE OF THE LUCKY ONES!. Ted and myself have been waitng for MONTHS for a reply! Very bad business!

Vincent T · « **Reply #18 on:** July 27, 2007, 09:14:49 am »

still need some support, izzi ??

izzi63 · « **Reply #19 on:** July 27, 2007, 05:26:24 pm »

Yes, I do. I have been emailing Tech Support continuously for over 6 months now. Just sent out another email yesterday to:
arturia_support@arturia.com

Ted Perlman · « **Reply #20 on:** July 28, 2007, 03:16:17 am »

Quote from: "izzi63"

Yes, I do. I have been emailing Tech Support continuously for over 6 months now.

If you email them continuously, they will take away your pro user endorsement. Just ask me.

They are arrogant nasty people who care little for their customers. Vincent T. is the only decent person associated with Arturia anymore.

nicogrubert · « **Reply #21 on:** July 30, 2007, 01:33:10 pm »

Quote from: "izzi63"

Yes, I do. I have been emailing Tech Support continuously for over 6 months now. Just sent out another email yesterday to:
arturia_support@arturia.com

As far as I know they use a bugtracker so you better send a "REQUEST FOR TECHNICAL SUPPORT" request via the web form at the arturia web page instead of sending an email directly to arturia_support@arturia.com.
In the web form you must provide some information about the product so the arturia support guys have already some important information.

Just an idea...

izzi63 · « **Reply #22 on:** July 30, 2007, 06:25:58 pm »

nicogrubert,

Thanks but that is exactly what I did. As a matter of fact, I have 2 "Open Cases" that have never been resolved/answered.

Ted Perlman · « **Reply #23 on:** July 30, 2007, 08:13:34 pm »

Quote from: "izzi63"

Thanks but that is exactly what I did. As a matter of fact, I have 2 "Open Cases" that have never been resolved/answered.

They (arturia) really suck. I used their instruments to record three songs in the new Adam Sandler hit movie "Chuck & Larry". I even appear in the movie onstage with Lance Bass of *NSYNC. Arturia's instruments sound great, but the guys running the company are buttheads.

izzi63 · « **Reply #24 on:** July 30, 2007, 08:25:02 pm »

Hey Ted,

Congrats on the new movie!!!

Vincent T:

You asked me if I still needed support and I replied yes, yet I haven't heard back from you or anyone else for that matter from Arturia. Why ask if your not going to help?

Vincent T · « **Reply #25 on:** July 31, 2007, 09:39:31 am »

Quote

You asked me if I still needed support and I replied yes, yet I haven't heard back from you or anyone else for that matter from Arturia. Why ask if your not going to help?

I asked because I am going to help you. You haven't heard back from me because I have a lot of work and can't spend hours on the forum. Please send me a mail with your problem or a link to your open cases ; my mail address is in my profile.

Quote

Hey Ted,

Congrats on the new movie!!!

congrats

Ted Perlman · « **Reply #26 on:** July 31, 2007, 10:26:28 am »

Quote from: "Vincent T"

Congrats on the new movie!!!

congrats

[/quote]

Thanks!

izzi63 · « **Reply #27 on:** July 31, 2007, 06:14:19 pm »

Vincent T,

I sent that email out to you.

Thanks

Vincent T · « **Reply #28 on:** August 01, 2007, 09:29:55 am »

answered!

izzi63 · « **Reply #29 on:** August 01, 2007, 05:52:41 pm »

Vincent,

Thanks for your help!