(SOLVED) Painful to use in Cubase!

[ben arturia]

Strange...
Cubase Update fix the problem last time...
Did you change something on your computer lately ?

[Goa Travellers]

No, no update since then.

[ben arturia]

When you use any plug in standalone your keylab is well detected ?

You can try to uninstall your Keylab from the device manager.
Under Sound, video and game controllers uninstall the KL.
The unplug it and reboot.
Plug your keylab again and check if it's better.

If that doesn't help you please contact Steinberg support about it as i guess this is not a problem on our side...(i might be wrong)

[Goa Travellers]

Thanks! Will do...

[Goa Travellers]

Hello, I just got the reply from Steinberg...They say the problem comes from the keyboard:

Thanks a lot for your mail.

You are right, there is no way to set up Cubase to send the reset message automatically on start up. I am sorry, but this something Arturia needs to fix.

Best regards,

Jan R.
Technical Support

I will open a ticket...

[ben arturia]

Hi Goa Travellers,

Hummm...
This problem is very strange indeed.
Could you try on another usb port ?
With another USB cable ?
No USB hub !! 

In order to check if the problem comes really from the keylab it would be interesting to connect it to another computer with Cubase 8.
Do you have an other computer to test that ?
If the keylab is working great with all other soft i really don't get what is the problem with Cubase 8.

I don't get the message of Steinberg Support ... what is this reset message stuff ?

[Goa Travellers]

Hi! Thank you. So, I tried on other USB ports (no USB hub), same problem. Also, I tried with a different USB cable, same problem.
I tried the Keylab on a different computer, also with Cubase 8, however, I don't have this problem on this 2nd computer 
I don't know if this is a hardware incompatibility issue on my 1st computer, or if it's a software misconfiguration...I don't know what do do at this point...

[Goa Travellers]

Hello, if this can be of any use in the future, I'm sharing the solution I found: In the BIOS settings of my ASUS Z97-PRO mobo, under the USB advanced settings, I set "Intel xHCI mode" from "Smart Auto" to "Enabled". I restarted my computer and tested the USB keyboard with Cubase several times. It seems that the problem hasn't shown up anymore. Thank you.

[Vic-tor]

Hi,

Glad you finally made it to work ! Twisted...

Thank you very much for sharing your solution !

I am marking this topic as solved to make it useful for people encountering this issue.