Tech Support - are you there? Hello, Helloo..

[advansys]

Really weary of the lack of tech support. I just need a bloody authorization code for my new computer! Last time I needed this it took two weeks. I am waiting again (for a week so far). Their products still wont work with the USB Sychrosoft, if they did, a lot of us would not have these issues. I searched the net for posts about their lack of support, seems it is well known amongst many musicians out there, I should have done this homework before I bought into their products!!

[Antoine]

Advansys case has been handled this morning.

[madgerald]

Hi,
I submitted a trouble ticket but have yet to receive a confirmation email. I had to reinstall my MacOS and now I cannot get AFE as it states that the license has already been used.

I have requested a new license key, but I've not heard from Arturia customer service yet.

[Antoine]

<madgerald>'s case has been processed.

[madgerald]

Hi Antoine,
Thanks for the prompt reply. Will I receive an email with the new code? I've yet to see one.

Cheers,
Martin

[madgerald]

Hi guys,
I'm still waiting for my new license code. Antoine, you said that this had been processed - I've received no confirmation of this 

Martin

[Antoine]

Got 2 permanent "Unrouteable address" errors from the mail delivery software, one by the 1st of March (the automatic reply) and one from the 3rd (my response).
I'm just resending via your forum private space.

   

[zion]

Really weary of the lack of tech support. I just need a bloody authorization code for my new computer! Last time I needed this it took two weeks. I am waiting again (for a week so far). Their products still wont work with the USB Sychrosoft, if they did, a lot of us would not have these issues. I searched the net for posts about their lack of support, seems it is well known amongst many musicians out there, I should have done this homework before I bought into their products!!

I need a new one as well,  do you mean this problem is prone to  happen again? I must admit I've never had an issue like this since dealing with syncrosoft.Please give me a working one this time.Help

[Antoine]

@Zion
Crossposting is not really in gentlemen's means. 

[zion]

Sorry friend,I was under stress that's all.. I thank you for sending me the e-mail this morning..Appreciate it!