Arturia Forums

Harware Legacy versions => Analog Factory => Analog Factory Technical Issues => Topic started by: advansys on February 19, 2009, 05:54:57 pm

Title: Tech Support - are you there? Hello, Helloo..
Post by: advansys on February 19, 2009, 05:54:57 pm: Really weary of the lack of tech support. I just need a bloody authorization code for my new computer! Last time I needed this it took two weeks. I am waiting again (for a week so far). Their products still wont work with the USB Sychrosoft, if they did, a lot of us would not have these issues. I searched the net for posts about their lack of support, seems it is well known amongst many musicians out there, I should have done this homework before I bought into their products!!
Title: Re: Tech Support - are you there? Hello, Helloo..
Post by: Antoine on February 20, 2009, 08:54:39 am: Advansys case has been handled this morning.
Title: Re: Tech Support - are you there? Hello, Helloo..
Post by: madgerald on March 02, 2009, 09:58:05 pm: Hi,
I submitted a trouble ticket but have yet to receive a confirmation email. I had to reinstall my MacOS and now I cannot get AFE as it states that the license has already been used.

I have requested a new license key, but I've not heard from Arturia customer service yet.
Title: Re: Tech Support - are you there? Hello, Helloo..
Post by: Antoine on March 03, 2009, 09:41:59 am: <madgerald>'s case has been processed.
Title: Re: Tech Support - are you there? Hello, Helloo..
Post by: madgerald on March 03, 2009, 01:47:20 pm: Hi Antoine,
Thanks for the prompt reply. Will I receive an email with the new code? I've yet to see one.

Cheers,
Martin
Title: Re: Tech Support - are you there? Hello, Helloo..
Post by: madgerald on March 05, 2009, 11:24:04 am: Hi guys,
I'm still waiting for my new license code. Antoine, you said that this had been processed - I've received no confirmation of this :-[

Martin
Title: Re: Tech Support - are you there? Hello, Helloo..
Post by: Antoine on March 05, 2009, 04:37:22 pm: Got 2 permanent "Unrouteable address" errors from the mail delivery software, one by the 1st of March (the automatic reply) and one from the 3rd (my response).
I'm just resending via your forum private space.
Title: Re: Tech Support - are you there? Hello, Helloo..
Post by: zion on March 22, 2009, 01:35:10 am: Quote from: advansys on February 19, 2009, 05:54:57 pm
Really weary of the lack of tech support. I just need a bloody authorization code for my new computer! Last time I needed this it took two weeks. I am waiting again (for a week so far). Their products still wont work with the USB Sychrosoft, if they did, a lot of us would not have these issues. I searched the net for posts about their lack of support, seems it is well known amongst many musicians out there, I should have done this homework before I bought into their products!!

I need a new one as well, ??? do you mean this problem is prone to happen again? I must admit I've never had an issue like this since dealing with syncrosoft.Please give me a working one this time.Help
Title: Re: Tech Support - are you there? Hello, Helloo..
Post by: Antoine on March 23, 2009, 10:22:06 am: @Zion
Crossposting is not really in gentlemen's means. :o
Title: Re: Tech Support - are you there? Hello, Helloo..
Post by: zion on March 23, 2009, 03:31:40 pm: Sorry friend,I was under stress that's all.. I thank you for sending me the e-mail this morning..Appreciate it! :)