Registration issue

[itznicoffm]

Today I got my new MiniLab mk2 bought on Amazon. I am really happy about having it but I am not able to register. Always when I try to register, there comes the message: "You can't register this license.".

I already wrote a letter to the Arturia Support but I am pretty sure that due to the Corona Virus nobody really will respond. This is why I am here asking for help .

A quick answer would be great

Thank you!

[LBH]

Hi and welcome to Arturia forums.

Also congratulation with your controller.

Please keep in mind, that the forums is'nt official Arturia support. I'm not sure if any users can help you.

What i think is, that you perhaps have got a controller that have been returned to Amazon, but have been registrated before. As you have bougth it on Amazon, then i would believe you should contact Amazon.

It can be a Arturia website issue.

Arturia support may be able to help you in any case.
I can imagine, that support is on, or would give the messages they are not. But they have closed in weekends i believe. It's monday so perhaps you hear from them today or tomorrow.

I hope you get it solved soon.

[Haitham Sayed]

Hi,

I had an issue in configuring my Arturia Keylab 49 MK2, with my Mac.

So I unregistered my product in my ARTURIA account. and I want to register is back on the same account.

 Please advice.