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Author Topic: Keystep last 2 keys not working  (Read 1543 times)

ArganDeRacour

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Keystep last 2 keys not working
« on: September 29, 2019, 08:42:11 pm »
Dear Arturia,

On my keystep the last two keys do not seem to give any sound. This both with an RK-002 cable as with a normal midi cable. Is this a hardware or a software problem? And what can I do to try to solve it?

Thank you in advance!

MajorFubar

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Re: Keystep last 2 keys not working
« Reply #1 on: September 29, 2019, 09:36:53 pm »
Return it. It's faulty. Don't  waste time trying to make it work.
2022 Apple Studio Max 32/32/2TB Monterey • V Collection 9 • Analog Lab 4 + 5 • KeyLab 88 • KeyStep

ArganDeRacour

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Re: Keystep last 2 keys not working
« Reply #2 on: September 30, 2019, 08:58:09 am »
I'm afraid I do not have the receipt anymore ... is there anything I can do myself perhaps?

MajorFubar

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Re: Keystep last 2 keys not working
« Reply #3 on: September 30, 2019, 01:17:12 pm »
I think it's one of those things where if you're asking then the answer is probably no. If it's less than 12 months old there should be a record of when and where you purchased it, even if it's just your credit card or bank statement, you have consumer rights to have it replaced or repaired.
2022 Apple Studio Max 32/32/2TB Monterey • V Collection 9 • Analog Lab 4 + 5 • KeyLab 88 • KeyStep

 

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