November 23, 2024, 09:43:28 pm
Welcome,
Guest
. Please
login
or
register
.
1 Hour
1 Day
1 Week
1 Month
Forever
News:
Home
Help
Login
Register
Arturia Forums
»
V Collection - Legacy versions
»
Jupiter-8V
»
Jupiter-8V Technical Issues
»
Crash and No Support
« previous
next »
Print
Pages: [
1
]
Author
Topic: Crash and No Support (Read 4736 times)
Stick
Apprentice
Apprentice
Posts: 30
Karma: 1
iMac Air|Ensemble|BeatStep|Gaia|Logic X|8-12's|SE
Crash and No Support
«
on:
January 05, 2015, 09:36:00 pm »
Crash and No Support
[/size]
Yosemite 10.10.1 (14B25)Standalone Crash Log attached
Also crashes Logic X upon
startup
Logged
iMac| Mac Air|Ensemble|BeatStep|Gaia|Logic X|8-12's|SE
ben arturia
Administrator
Hero Member
Posts: 822
Karma: 31
Re: Crash and No Support
«
Reply #1 on:
January 07, 2015, 11:33:34 am »
Hi Stick,
Could you please explain a bit more what is your problem ?
Did it ever worked ?
What is your current ASC version ?
Did you try with ASC version 1.0.3 ?
Did you try to reinstall the Jupiter ?
Is it crashing right after you launch the App in standalone ?
What is your support ticket number ?
Logged
.......testing.......
Stick
Apprentice
Apprentice
Posts: 30
Karma: 1
iMac Air|Ensemble|BeatStep|Gaia|Logic X|8-12's|SE
Re: Crash and No Support
«
Reply #2 on:
January 07, 2015, 05:03:50 pm »
I've tried everything - the latest versions. Everything crashes upon startup with the exception of ASC.
This occurs in my iMAc
195006
ticket
«
Last Edit: January 08, 2015, 02:50:39 pm by Stick
»
Logged
iMac| Mac Air|Ensemble|BeatStep|Gaia|Logic X|8-12's|SE
ben arturia
Administrator
Hero Member
Posts: 822
Karma: 31
Re: Crash and No Support
«
Reply #3 on:
January 08, 2015, 08:33:08 am »
I've look at your case.
You are talking about an ASC problem.
Is it still not working ?
Do you manage to open and authorize your Jupiter with the ASC ?
If the Jupiter crash on start up please give us the crash log.
We won't be able to help you if you don't give us more infos sorry.
Logged
.......testing.......
Stick
Apprentice
Apprentice
Posts: 30
Karma: 1
iMac Air|Ensemble|BeatStep|Gaia|Logic X|8-12's|SE
Re: Crash and No Support
«
Reply #4 on:
January 08, 2015, 02:48:43 pm »
Read this post!
Crash report and all info included in above posts.
Thanks
Logged
iMac| Mac Air|Ensemble|BeatStep|Gaia|Logic X|8-12's|SE
Stick
Apprentice
Apprentice
Posts: 30
Karma: 1
iMac Air|Ensemble|BeatStep|Gaia|Logic X|8-12's|SE
Re: Crash and No Support
«
Reply #5 on:
January 08, 2015, 02:55:51 pm »
BTW, Jupiter and the others I tried were obviously installed and authorized finally with ASC,
but they never opened on my iMac with latest Yosemite. Always crash as standalone and also crash with Logic X.
Logged
iMac| Mac Air|Ensemble|BeatStep|Gaia|Logic X|8-12's|SE
ben arturia
Administrator
Hero Member
Posts: 822
Karma: 31
Re: Crash and No Support
«
Reply #6 on:
January 09, 2015, 08:44:58 am »
Ok sorry i didn't see the crash log.
Could you try with the latest ArturiaSoftwareCenter ? 1.0.5...
«
Last Edit: January 09, 2015, 09:10:06 am by ben arturia
»
Logged
.......testing.......
Stick
Apprentice
Apprentice
Posts: 30
Karma: 1
iMac Air|Ensemble|BeatStep|Gaia|Logic X|8-12's|SE
Re: Crash and No Support
«
Reply #7 on:
January 10, 2015, 02:02:00 am »
The ASC 1.05 was installed and again, the issue is not with the ASC, it's with ANY one of the V Collection plugin's.
Attached is a new crash report with 1.05
Logged
iMac| Mac Air|Ensemble|BeatStep|Gaia|Logic X|8-12's|SE
Stick
Apprentice
Apprentice
Posts: 30
Karma: 1
iMac Air|Ensemble|BeatStep|Gaia|Logic X|8-12's|SE
Re: Crash and No Support
«
Reply #8 on:
January 10, 2015, 02:43:35 am »
and here's one with an Ober
Logged
iMac| Mac Air|Ensemble|BeatStep|Gaia|Logic X|8-12's|SE
ben arturia
Administrator
Hero Member
Posts: 822
Karma: 31
Re: Crash and No Support
«
Reply #9 on:
February 23, 2015, 01:24:45 pm »
Hi Stick,
We have been updating some of our plugins today.
Could you please try this :
http://www.xlnaudio.com/support-knowledge_base-rescan_au_plugins_in_logic
Then install updated plugins and run logicX again.
I hope this will help !
Logged
.......testing.......
Print
Pages: [
1
]
« previous
next »
Arturia Forums
»
V Collection - Legacy versions
»
Jupiter-8V
»
Jupiter-8V Technical Issues
»
Crash and No Support