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Author Topic: Crash and No Support  (Read 4305 times)

Stick

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Crash and No Support
« on: January 05, 2015, 09:36:00 pm »
Crash and No Support[/size]Yosemite 10.10.1 (14B25)Standalone Crash Log attached
Also crashes Logic X upon startup
iMac| Mac Air|Ensemble|BeatStep|Gaia|Logic X|8-12's|SE

ben arturia

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Re: Crash and No Support
« Reply #1 on: January 07, 2015, 11:33:34 am »
Hi Stick,

Could you please explain a bit more what is your problem ?
Did it ever worked ?
What is your current ASC version ?
Did you try with ASC version 1.0.3 ?
Did you try to reinstall the Jupiter ?
Is it crashing right after you launch the App in standalone ?

What is your support ticket number ?
.......testing.......

Stick

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Re: Crash and No Support
« Reply #2 on: January 07, 2015, 05:03:50 pm »
I've tried everything - the latest versions.  Everything crashes upon startup with the exception of ASC.
This occurs in my iMAc


195006 ticket
« Last Edit: January 08, 2015, 02:50:39 pm by Stick »
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ben arturia

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Re: Crash and No Support
« Reply #3 on: January 08, 2015, 08:33:08 am »
I've look at your case.
You are talking about an ASC problem.
Is it still not working ?
Do you manage to open and authorize your Jupiter with the ASC ?
If the Jupiter crash on start up please give us the crash log.
We won't be able to help you if you don't give us more infos sorry.
.......testing.......

Stick

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Re: Crash and No Support
« Reply #4 on: January 08, 2015, 02:48:43 pm »
Read this post!
Crash report and all info included in above posts.
Thanks
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Stick

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Re: Crash and No Support
« Reply #5 on: January 08, 2015, 02:55:51 pm »
BTW, Jupiter and the others I tried were obviously installed and authorized finally with ASC,
but they never opened on my iMac with latest Yosemite.  Always crash as standalone and also crash with Logic X.
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ben arturia

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Re: Crash and No Support
« Reply #6 on: January 09, 2015, 08:44:58 am »
Ok sorry i didn't see the crash log.
Could you try with the latest ArturiaSoftwareCenter ? 1.0.5...
« Last Edit: January 09, 2015, 09:10:06 am by ben arturia »
.......testing.......

Stick

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Re: Crash and No Support
« Reply #7 on: January 10, 2015, 02:02:00 am »
The ASC 1.05 was installed and again, the issue is not with the ASC, it's with ANY one of the V Collection plugin's.
Attached is a new crash report with 1.05
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Stick

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Re: Crash and No Support
« Reply #8 on: January 10, 2015, 02:43:35 am »
and here's one with an Ober
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ben arturia

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Re: Crash and No Support
« Reply #9 on: February 23, 2015, 01:24:45 pm »
Hi Stick,

We have been updating some of our plugins today.
Could you please try this :
http://www.xlnaudio.com/support-knowledge_base-rescan_au_plugins_in_logic

Then install updated plugins and run logicX again.
I hope this will help !
.......testing.......

 

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