Offline installation of VCollection 4 update

[alpha-w]

My daily update.

6 weeks and 1 day since purchase.
5 days since the request for offline activation on studio pc.
2 days since last support request for offline activation.

got no activation, no response, no mail.

[alpha-w]

Daily update.

6 weeks and 2 days since purchase.
6 days since the request for offline activation on studio pc.
3 days without reply on my support ticket for offline activation.

[alpha-w]

Daily Update.

45 days since purchase and 45 days since 1st request for offline activation (ticket 193899)
32 days since the 2nd request for offline activation (tickets 196123 and 196127)
7 days since I uploaded the ASCR file for the studio PC
7 days since I cannot use VCollection 3 and 4, demo mode
4 days since my ticket for the offline activation (ticket 200160)
1 day since mail response and request to provide the ASCR file again. Did so.

In my account "My Support" all entries are deleted, message "no ticket yet!". That's not true. I have the tickets 193899, 196123, 196127 and 200160 created.

[kingcyrusking]

That sucks and I am not surprised. In my case:

5 weeks and 0 days since purchase
11 days since the request for offline activation
10 days since my ticket for the offline activation
7 Days since last response

I bought the V-Collection for the same reason I've bought basically everything else Arturia sells (I have the lab 61 and ipad apps) - I really think they make great sounding products. But this is absurd, and is interfering with my work and deadlines. I've informed them that if they cannot help I will require a refund.

[alpha-w]

yes, I second that.

Building good products is not enough to have really satisfied customers.

[kingcyrusking]

It's now been 9 days since I've heard anything from the Arturia support team.

[kingcyrusking]

received a few responses from Arturia today, including my offline activation file! unfortunately, the file didn't work. "Error: Failed to load activation file." Not sure what to do next. I'm sure a total wipe/format of my drive would help, but I have so much software and work on here that it would be extremely impractical.

5 weeks and 3 days since purchase
14 days since the request for offline activation
13 days since my ticket for the offline activation=

[alpha-w]

But loading of the activation file shouldn't be related to the number of your installations or the files on your disk - as lon as you have enough disk space.

I also got my offline activation file and will try later.

[kingcyrusking]

I think the suggestion was in case there were permissions errors or a corrupt file.

Good luck! Let me know how it goes.

[GGC]

Well,

I can only say: It was well worth the wait.. These things sound awesome=)

greets n good patience to those who are still waiting... - It'll arrive, no worries;)

To the Arturia Team: Thank you very much =)

[kingcyrusking]

SUCCESS! it looks like they dropped a new ASC - and it worked! no problems whatsoever!

[view14]

wow guys , looks like it taking arturia long time to give the "offline activation" ..
im still waiting for my offline activation since Monday , not sure why we need to wait that long for something simple
PLEASE ARTURIA SEND ME MY offline activation !!!  ITS TIME FOR ME TO START WORKING !!!
Thanks 

[view14]

still waiting for my offline activation
bottom line i have the product in my hands but i can not use it....