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Author Topic: Offline installation of VCollection 4 update  (Read 9597 times)

alpha-w

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Re: Offline installation of VCollection 4 update
« Reply #15 on: February 04, 2015, 04:21:06 pm »
My daily update.

6 weeks and 1 day since purchase.
5 days since the request for offline activation on studio pc.
2 days since last support request for offline activation.

got no activation, no response, no mail.
Cubase 12, Arturia Pigments + Sounds, VCollection 9, FX Collection 3, Xfer Serum, NI Komplete Ultimate 14, Izotope Holiday Bundle Diamond, Sugarbytes Effectrix, Guitarist, and some others

alpha-w

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Re: Offline installation of VCollection 4 update
« Reply #16 on: February 05, 2015, 03:25:15 pm »
Daily update.

6 weeks and 2 days since purchase.
6 days since the request for offline activation on studio pc.
3 days without reply on my support ticket for offline activation.
Cubase 12, Arturia Pigments + Sounds, VCollection 9, FX Collection 3, Xfer Serum, NI Komplete Ultimate 14, Izotope Holiday Bundle Diamond, Sugarbytes Effectrix, Guitarist, and some others

alpha-w

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Re: Offline installation of VCollection 4 update
« Reply #17 on: February 06, 2015, 04:08:17 pm »
Daily Update.

45 days since purchase and 45 days since 1st request for offline activation (ticket 193899)
32 days since the 2nd request for offline activation (tickets 196123 and 196127)
7 days since I uploaded the ASCR file for the studio PC
7 days since I cannot use VCollection 3 and 4, demo mode
4 days since my ticket for the offline activation (ticket 200160)
1 day since mail response and request to provide the ASCR file again. Did so.

In my account "My Support" all entries are deleted, message "no ticket yet!". That's not true. I have the tickets 193899, 196123, 196127 and 200160 created.

« Last Edit: February 07, 2015, 08:52:17 am by alpha-w »
Cubase 12, Arturia Pigments + Sounds, VCollection 9, FX Collection 3, Xfer Serum, NI Komplete Ultimate 14, Izotope Holiday Bundle Diamond, Sugarbytes Effectrix, Guitarist, and some others

kingcyrusking

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Re: Offline installation of VCollection 4 update
« Reply #18 on: February 06, 2015, 06:30:06 pm »
That sucks and I am not surprised. In my case:

5 weeks and 0 days since purchase
11 days since the request for offline activation
10 days since my ticket for the offline activation
7 Days since last response

I bought the V-Collection for the same reason I've bought basically everything else Arturia sells (I have the lab 61 and ipad apps) - I really think they make great sounding products. But this is absurd, and is interfering with my work and deadlines. I've informed them that if they cannot help I will require a refund.

alpha-w

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Re: Offline installation of VCollection 4 update
« Reply #19 on: February 06, 2015, 10:25:59 pm »
yes, I second that.

Building good products is not enough to have really satisfied customers.
« Last Edit: February 07, 2015, 08:35:56 am by alpha-w »
Cubase 12, Arturia Pigments + Sounds, VCollection 9, FX Collection 3, Xfer Serum, NI Komplete Ultimate 14, Izotope Holiday Bundle Diamond, Sugarbytes Effectrix, Guitarist, and some others

kingcyrusking

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Re: Offline installation of VCollection 4 update
« Reply #20 on: February 08, 2015, 11:23:57 pm »
It's now been 9 days since I've heard anything from the Arturia support team.

kingcyrusking

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Re: Offline installation of VCollection 4 update
« Reply #21 on: February 09, 2015, 04:56:50 pm »
received a few responses from Arturia today, including my offline activation file! unfortunately, the file didn't work. "Error: Failed to load activation file." Not sure what to do next. I'm sure a total wipe/format of my drive would help, but I have so much software and work on here that it would be extremely impractical.

5 weeks and 3 days since purchase
14 days since the request for offline activation
13 days since my ticket for the offline activation=

alpha-w

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Re: Offline installation of VCollection 4 update
« Reply #22 on: February 10, 2015, 06:42:16 am »
But loading of the activation file shouldn't be related to the number of your installations or the files on your disk - as lon as you have enough disk space.

I also got my offline activation file and will try later.
Cubase 12, Arturia Pigments + Sounds, VCollection 9, FX Collection 3, Xfer Serum, NI Komplete Ultimate 14, Izotope Holiday Bundle Diamond, Sugarbytes Effectrix, Guitarist, and some others

kingcyrusking

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Re: Offline installation of VCollection 4 update
« Reply #23 on: February 10, 2015, 08:00:40 am »
I think the suggestion was in case there were permissions errors or a corrupt file.

Good luck! Let me know how it goes.

GGC

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Re: Offline installation of VCollection 4 update
« Reply #24 on: February 10, 2015, 11:54:00 pm »
Well,

I can only say: It was well worth the wait.. These things sound awesome=)

greets n good patience to those who are still waiting... - It'll arrive, no worries;)

To the Arturia Team: Thank you very much =)

kingcyrusking

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Re: Offline installation of VCollection 4 update
« Reply #25 on: February 11, 2015, 09:02:48 am »
SUCCESS! it looks like they dropped a new ASC - and it worked! no problems whatsoever!

view14

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Re: Offline installation of VCollection 4 update
« Reply #26 on: February 19, 2015, 11:53:57 pm »
wow guys , looks like it taking arturia long time to give the "offline activation" ..
im still waiting for my offline activation since Monday , not sure why we need to wait that long for something simple
PLEASE ARTURIA SEND ME MY offline activation !!!  ITS TIME FOR ME TO START WORKING !!!
Thanks 
« Last Edit: February 20, 2015, 03:10:38 am by view14 »

view14

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Re: Offline installation of VCollection 4 update
« Reply #27 on: February 22, 2015, 02:31:27 pm »
still waiting for my offline activation :(
bottom line i have the product in my hands but i can not use it....

 

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