Stuart, let me be clear, and please, don't take it personally:
I've been reaching out their so-called customer service, started yesterday a new thread RELATED to that issue, and guess what… it is still waiting for approval, so not posted. I tried again today…same result ! Seriously. This is bad business practice.
I started this thread, and by the way, still waiting for a comment from someone at Arturia. Basically, the standalone version does not work, many have serious issues in different DAWs, different platforms. We are talking about the type of issues that make the stuff UNUSABLE.
You are a happy customer, glad to hear that. I am at this point not only unhappy, but now also outraged by the way they do business. I mean, 2 days later, I CANNOT USE THE STUFF THAT I PAID FOR !
Stuart, I deal with U-he, Slate, Native Instruments, DMG, Fabfilter, Blue Cats, Soundtoys, Eventide, Lexicon, Waves, Plugin-Alliance, Synchroarts, PSP Audioware, etc… NOT ONE of them as ever given me a fraction of the issues I've met with Arturia.
Now, if at least they had some decent customer support, you know, something that would make them likable despite the difficulties, but at least acknowledging them, in a respectful/acceptable delay…but they don't even do that.
Can it be more "messed up" than what it is ? In my opinion, hard to do. And I don't think I should receive any lesson in that respect by any other customer. On THAT issue, I insist.
Cheers