Octave Up Button Issue

[aeric_7734]

The general Microbrute forum already has an Octave Down topic that I hijacked. My Octave Up button only seems to work about 50% of the time, which I failed to notice because I generally go down an octave or two. At any rate, at this point I'm outside of zZound's exchange period, and have submitted a ticket for tech support (ticket # 182261) close to a week ago with no word. Any word from Arturia would be awesome, as well as input from more people having the same issue.

[CaptainRockout]

Did you ever get any resolution on this? My octave down button started having issues as well a few months ago. At first it wouldn't work until the second or third press or a long press, then it took several tries. Now it doesn't work at all. I've been going back and forth with customer service for two months, often weeks between responses. Recently I was told to get a replacement from where I bought it so I contacted them and they are saying since it's under warranty I have to go through Arturia. I'm worried I'm just going to be stuck with it or paying a lot of dough for a repair. At this point I'm tempted to open it up and see if it's a contact issue.