Midi Control Center doesnīt open in Win7 64 Bit

[MH77]

Hello,

Iīm a new Keylab 61 user. My MCC doesnīt open on my 64bit machine. There a no Problems wit 32bit on an other System.
Iīve tried everything (uninstall/install, uninstal all other midi stuff, update graphic drivers and so on). Is there anyone out there with a solution.
The support wasnīt really helpful.
I need your advices.

Thnaks, MH

I use a i7 PC with Cubase 7.5

[ben arturia]

Hi MH77,

Could you please tell me what is your OS type : Ultimate/Family/Pro....?

[MH77]

Hello Ben,

I us a PC with a i7-2600K and Windows 7-64bit. I have 16GB RAM, a Nvidia GeForce 9500GT with two flatscreen and the Intel HD Graphics 3000 on the mainboard for a third flatscreen. Iīve disabled the two Screens for testing without any result. I use a Steinberg UR44, a Focusrite Saffire Pro 10 as audio-interface,
a ESI-M8U-XL as Midi Interface for old Synths and an UAD-1 PCI-e Card.. Also I use as Midi-Equipment: Icon Qcon and QconEx and Kore 2 (all unplugged for testing).
My Sequencer: Cubase 7,5

Thanks for the fast feedback, MH

[ben arturia]

Sorry i guess i was unclear.
What i need is the exact windows edition of windows 7.
In order to know that you need to press windows+break (system panel)
Under Windows edition you'll have the info  i need Windows 7 Ultimate/Family/Pro....

[MH77]

Hello Ben,

Iīm sorry about this misunderstanding. Itīs Windows 7 Ultimate, Service Pack 1.

Regards, MH

[ben arturia]

Strange...
Do you have an error message ?
Have you been trying to reinstall ?
Are you running your PC with Admin rights ?

[MH77]

Hello Ben,

no messages, uninstall/install a few times and open as admin the same.
I can see the process of the MCC in the Task Manager/Process for  2 seconds. Then itīs gone. But itīs shown as 32bit Software, is that ok?

Regards, MH

[ben arturia]

32b it's normal.
Could you please try to disconnect all your USB device and try to launch MCC ?
Do you have an Antivirus running on your machine ?

[MH77]

Hi Ben,

Iīve found the mistake, thank you for your hint
Itīs an externel hard disk drive on an USB 3.0 port.
I canīt see any conflicts in the device manager but I donīt care.
I switch it off and iīm able to use the MCC.
Do you know about any conflicts with the USB 3.0?

Thanks a lot, MH

[ben arturia]

That's really weird !
Could you please tell me if the problem happens again after a reboot with the same hard drive plugged ?

[MH77]

Hello Ben,

after reboot the same behaviour.
Iīve disabled the USB 3.0 legacy mode in the BIOS but no change.
Iīm very confused about this relation. Maybe other users can reconstruct this at home and post their results.
This would be very interesting.

Regards, MH

[channel0]

I've had the same problem with the MCC on a Win8.1 system and an external HDD.
MCC (latest version v1.2.0 would not launch. Disconnect Ext HDD, and it works.
Haven't got the faintest idea why the two are conflicting (Windows doesn't log any errors about them).
I sent this link to the people @support, since they could not help me.
Hopefully this helps them further towards a solution.

[ben arturia]

 ???strange
I'll test that !

Thanks

[ben arturia]

I've been testing on several machines and i didn't have such issue.

Could you please give me more info :
- What is your hardrive ? Is there any autostart program on it ?
- Could you post a screenshot of your windows device manager when you encounter this bug ?
- when you say that the MCC doesn't run what does that mean ? No window at all ?

[TuriBunny]

Old thread (sorry), but I've run into this, and decided to try using SysInternals ProcMon to see what was going on, as the program appears in Task Manager but its GUI doesn't appear for 5-10 minutes, even though it's using no CPU/not accessing disk or memory prior to opening the window.

This is really just intended as background info for Arturia, as there is a new post about MIDI Control Center not opening on Windows 10, and I would bet it's the same problem.

The comments here about external USB drives are interesting, as ProcMon shows it is repeatedly accessing a bunch of USB Registry entries, eg.

HKLM\System\CurrentControlSet\Enum\USB\VID_2833&PID_0211\WMTD304H4014J7\Device Parameters
HKLM\System\CurrentControlSet\Enum\USB\VID_2833&PID_0211\WMTD304H4014J7\Device Parameters
HKLM\System\CurrentControlSet\Enum\USB\VID_2833&PID_0211\WMTD304H4014J7\Device Parameters\DeviceInterfaceGUIDs

This device is described in the Registry as "@usb.inf,%usb\composite.devicedesc%;USB Composite Device", but MIDI Control Center cycles through a large number of USB devices and just repeats over and over until finally it gives up and opens the program after 5-10 minutes!

It seems the program must enter a loop where it tries to scan these entries in the Registry and gets stuck...