Author Topic: Purchased V Collection 3.0 - Received No email with details (Read 6854 times)

pgrace · « **on:** March 23, 2014, 02:43:46 pm »

Hi - Hoping someone can help - I purchased V Collection 3.0 yesterday with the Steinberg promo code but haven't received any emails with download details of key's. I've checked my spam filters but still nothing. I see a few people have had a similar issue. I've emailed sales but was hoping that someone might see this - can anyone help?

Thanks,
Paul.

Dav1d · « **Reply #1 on:** March 24, 2014, 09:27:09 am »

Hi Paul,

I've PM you the email

rhythmaster · « **Reply #2 on:** March 24, 2014, 12:04:29 pm »

Thank you!

I've got it!!!

HAYAKAWA · « **Reply #3 on:** March 24, 2014, 02:31:03 pm »

GOT THE SAME PROBLEM!!

Jerome Arturia · « **Reply #4 on:** March 24, 2014, 02:42:50 pm »

Hi HAYAKAWA,

I've PM you the email!

Best,

Jerome

hhsoullover · « **Reply #5 on:** March 24, 2014, 03:41:45 pm »

GOT THE SAME PROBLEM!!

musicalbox · « **Reply #6 on:** March 24, 2014, 04:03:47 pm »

Me too! Ordered Saturday with the Steinberg promo code. Money taken from card but no email yet.

I also tried to set up a new account, but it said my email was already in use (I have the free MiniMg-V from the World Music day promo in 2012), but I get no email when I choose the "Forgotten Password" option.

Regards

Jon

Jerome Arturia · « **Reply #7 on:** March 24, 2014, 04:07:37 pm »

Hi musicalbox,

I PM your download info.

Best,

Jerome

martin611 · « **Reply #8 on:** March 24, 2014, 09:08:59 pm »

Hi, I have the same problem. I ordered on tuesday and wrote email to the support on thursday but i didn't receive any email.
Please help!

Regards martin

Dylansob · « **Reply #9 on:** March 24, 2014, 11:51:21 pm »

Hi,

I also purchased V Collection 3.0 with the Steinberg promo code. I paid with PayPal on the 23rd and haven't received any email. I tried to set up a new account, but it wouldn't allow me to.

Please Help,
Dylan

Jerome Arturia · « **Reply #10 on:** March 25, 2014, 08:44:51 am »

Dylansob, martin611: I've PMed you your download information.

Best regards,

Jérôme

VolkerB · « **Reply #11 on:** March 25, 2014, 01:05:33 pm »

Thanks David
Message received plus all info - all good
Volker

Lix · « **Reply #12 on:** March 25, 2014, 05:09:17 pm »

Hello,

Here the same Problem .

Yesterday i bought via Mastercard the VCollection.
But no email with downloadinfo.

Nico

Ultimeter · « **Reply #13 on:** March 26, 2014, 03:10:30 am »

Hello, I see on the forum several people that ordered the V-Collection with the Steinberg discount offer are having problems. I too ordered it and paid via PayPal on 03/20/2014 but never received any download information from Arturia. I have sent in two support requests but never heard back from them. Any help you can be would be greatly appreciated.
Thank you,
ultimeter@hotmail.com

Jerome Arturia · « **Reply #14 on:** March 26, 2014, 08:48:35 am »

Lix, Ultimeter: Check your PM

Author Topic: Purchased V Collection 3.0 - Received No email with details (Read 6854 times)

pgrace

Purchased V Collection 3.0 - Received No email with details

Dav1d

Re: Purchased V Collection 3.0 - Received No email with details

rhythmaster

Re: Purchased V Collection 3.0 - Received No email with details

HAYAKAWA

Re: Purchased V Collection 3.0 - Received No email with details

Jerome Arturia

Re: Purchased V Collection 3.0 - Received No email with details

hhsoullover

Re: Purchased V Collection 3.0 - Received No email with details

musicalbox

Re: Purchased V Collection 3.0 - Received No email with details

Jerome Arturia

Re: Purchased V Collection 3.0 - Received No email with details

martin611

Re: Purchased V Collection 3.0 - Received No email with details

Dylansob

Re: Purchased V Collection 3.0 - Received No email with details

Jerome Arturia

Re: Purchased V Collection 3.0 - Received No email with details

VolkerB

Re: Purchased V Collection 3.0 - Received No email with details

Lix

Re: Purchased V Collection 3.0 - Received No email with details

Ultimeter

Re: Purchased V Collection 3.0 - Received No email with details

Jerome Arturia

Re: Purchased V Collection 3.0 - Received No email with details