customer service???

[Arrakis]

Why is Arturia's customer service so appallingly bad?    Or should I say non existent.

The only way customers have to attempt contact is a support ticket which seems to get ignored.  If youy click on the ticket it takes you to a page thats says - Not Found

The requested URL /fogbugz/default.php was not found on this server.


I paid good money for this software. I expect it to work.  Instead I get some ridiculously cumbersome registration/authorisation system that doesnt even work!!


WTF!!

Fix this or refund me now.

[Jerome Arturia]

Dear Arrakis,

Could you let me know what's your case number and your order number please?

Best regards,

Jerome