Analog Laboratory Authorization HELP PLZ!!!

[keymaster]

Hi there,

I've recently bought an Analog Experience The Laboratory 49; used and in a very good condition. The original CD was included, and I also downloaded the latest software, from Arturia's website. The guy who sold me the keyboard also gave me the serial number and unlock key.

I installed the software, and tried to authorize; but I failed every time. This message is shown:

"Serial number unlock failed
   Please check the following information:
   Serial number
   Unlock code
   Product"

I checked a few times, in order to prevent typos. But I am sure that the info is correct; which still does not work at all.

How can I authorize my product? Why does it happen to me? Is this because the product may have been pre-authorized by the guy who sold it to me? What is the possible solution?

Thank you.

[Tig]

Did he not give you the CD and the manual with the reg card inside the front cover?

[Gristache]

Hello, just bought one brand new today from the store, and still have the same problem.

Also, what is this :
XXXX-XXXX-XXXX-XXXX for Software
XX-XXX-XXX-XXX for Hardware

??

[Tig]

I sold a Laboratory some time ago and have been unable to deregister it with Arturia. The buyer has been unable to register it, he gets the same message that you do. I have now had to buy back the Laboratory from him as he cannot register it. If you bought it from a shop return it, if you bought it privately then you might be stuck with it.