Any new activations receive access to the bonus Collection?

[wondering]

Just curious about the process.  Did you enter in a purchase date or is the activation date the key to receiving bonus collection?

Did you just receive it in new registration?

[Blue Monster 65]

I think your retailer would have to get you a form to register for it (as I understand), but perhaps not.   

Did you try to contact Arturia directly (not just posting here)? 

[folkfreak]

I did NOT get my bonus collection, Arturia support does NOT respond and the dealer says I have to deal with Arturia.

[Blue Monster 65]

Who is your retailer?   That doesn't seem right.  

I dunno - I see a lot of complaints about Arturia's customer service, too, but I've always gotten replies from them within 24-48 hours whenever I've contacted them (during the work work, M-F).  

I wish you luck with this, Folkfreak!  Let us know how it resolves, OK?  

I'm wondering if you have to register your Spark and then they send you a link.  Seems to me NI did something like that at one point in time when I was using one of their audio interfaces.   I registered it, then got an email afterward, telling me how to get some free software deal from them.   Maybe Arturia work the same way?   I don't know!  

[Sean W]

The process is simple:
When you register a NEW Spark Creative Drum Machine (with the hardware controller) between May1st and June 30th to your Arturia account, in addition to the activation code for your purchased Spark software, you will get a free activation code for V-Collection2. (you should copy and save that eLicenser activation code)
Please note that an eLicenser activation code can only be used once.

This offer is not valid on products that were previously registered before May 1st.

This process is described here:
http://www.arturia.com/evolution/en/buy/hybrid-madness/how-does-it-work.html

Information regarding the eLicenser system (required for V-Collection2) is available here:
http://www.arturia.com/evolution/en/support/elicenser.html

[folkfreak]

Ah the typical way Arturia talks to its customers.
Yes the process should be simple. I bought spark (hardware) after May 1, i registered May 8th and i di NOT get the activation Code for V Collection. And since May 8th I did not get any response from support to the ticket I opened May 8th.

[folkfreak]

btw I own Nuendo, I know what an elicenser is.

[Kevin]

Hi folkfreak,
all the information are available in your account page.
Both Spark and V Collection should be visible in "My Registered Products" section.

Kevin

[folkfreak]

Hi,

Kevin has helped me and the needed Infos are now in my account.
thanks
Alex

[rad10act1v]

Piece of cake. Just bought Spark and was very easily able to select the V collection after registering on this site.

BTW - Spark AND V Collection are AWESOME!