@Twoninereight
I don't know since how many time you have been wandering around this forum, but if I could judge on the number of contributions you posted I would conclude you are a fresh member.
I am pretty sure the provocative title of this thread is more to raise some discussion than to cause injury, so I won't get the machine gun out of my virtual pockets for the moment.
Not even Arturia self is visiting this forum alot, let along write comment on questions or help people.
I have been monitoring this forum since about 2 years and a half, and I do not have the exact same feeling as you. You can check the number of my posts if any doubt; I cannot say they all were useful or pertinent, but they still exist. My venerable colleague Philippe (philwick) and Sean are quite active on the Origin threads, Thomas (tdiligent) takes care of the Jupiter-8V Beta Test for the very moment, Niccolo posted his first contribution today, and even Robert and Kappa times to times intervene on the V-Classics synths.
So it is not really like if users were totally abandoned.
Also, as posted in numerous places, these forums are NOT intended to offer any kind of Technical Support from Arturia.
Why? Simply because it is not a safe place to communicate serial numbers, activation codes, and other private or sensible data. For this purpose, the user shall reach the Technical Support through his/her private account, after registration, it will lead to direct email correspondence with full traceability.
Critical situations, such as registration issues during the MiniMg-V 2.0 releases last year, however can be handled through private messages to me.
There is also a Knowledge Base
a few clicks away, with articles that could help solving most frequent issues. We try to keep it up-to-date and pertinent.
This forum is intended for users experience, sound patches sharing, tips n'tricks, even self-assistance when a common problem that can be easily solved with a simple update or so.
Affirming that this forum helps nobody is somewhat peremptory, and strongly inexact.
Never forget that unsatisfied users always claim, satisfied ones merely never.
Superwaldi raises an highly pertinent point: the forum should be seriously cleaned from outdated, closed or irrelevant threads. They do not honor Arturia at all, nor the company nor its products, giving a darkly biased vision of the reality. That is a fact.
And they are ugly, by the way. (oops, did I write this?)
I have a lot of things to add, but it's "Free Speech" for you, dear folks, not for me.
If some other users feel any interest to comment or add anything, just have fun!
