Tech support - Registration problem

[Trevor]

This is for tech support:
I'm a registered BRASS user, but my profile on your website says I have no registered products. When I try to re-register the product, I'm told that the product is registered already (ie, the licence number is already on your database.) and that I should contact your tech support team. But to do that I need to have a product registered with you, which your website says I don't have. But I do....

Please let me know what to do about this.

Also, the eagerly anticipated BRASS v.2 would be a great help on theatre show I'm preparing at the moment. When will we get our copies? It's been a long wait...

Thanks,
Trevor Allan Davies

[Antoine]

Hi Trevor,

Just PM me your BRASS serial number (possibly called "license" number) and account details, I'll have a dive in the database and fix it.

From what I heard from the Developers crypt, the BRASS should open its v2.0 public Beta Test period in a few days now, as only last ergonomic details are now being fixed.
Stay connected. 

[jgnunez]

From what I heard from the Developers crypt, the BRASS should open its v2.0 public Beta Test period in a few days now...

Hi Antoine:

Thanks for the news about the Beta test. Did you mean a few WEEKS instead os days?

No ill intentions there. I just had to ask. In any case: do we have to register in any way to be able to test the Beta version?

Thanks again