No reply from my emails

[hemi]

Why Arturia do not reply to my email?. I have written twice, and still no respons. I am very disappointed with this customer service   

Philip Lerche
Denmark

[Antoine]

Hi Philip,
Where did you send your mails? Did you get a case number?
Please reply through private message for confidentiality purpose.
Antoine.

[hemi]

I emailed you through your contact form.
I did not get a case number.

This is my email:

I have some problems on my account when i go to my licenses and i try to add my serial number.
I have registered my product.

"Your Arturia License number IS NOT listed in our database !
Mail sent to Arturia support team."

What`s wrong. I am interestet to update my software (miniMg v)

Philip

[UniQue Werkx]

Have you gotten a response yet, hemi?