Author Topic: Does Arturia Provide Technical Support for U.S. Customers? (Read 4880 times)

Martin Hines · « **on:** December 26, 2007, 05:31:51 pm »

Does Arturia provide Technical Support for its U.S. Customers?

I submitted/opened a Tech Support Request on Friday, December 7, 2007 and provided some additional information the following day. I have sent two additional "reminder" emails.

It is now December 26th, 2007, 19 days since I opened the ticket, and there has been no response or activity at all.

This is also not a case of spam filtering or email blocking of my email, since there has been no response in Arturia's own support system (FogBugz).

Case #35534 -- Opened Dec. 7th, 2007

As of Dec. 26th, 2007 -- No response

bayofkings · « **Reply #1 on:** December 27, 2007, 05:54:31 am »

I am not going to be any help, but I, too, have an issue, just not ongoing for as long. Help, please?

Tom

Martin Hines · « **Reply #2 on:** January 07, 2008, 02:20:51 am »

Update:

-- Dec. 7th, 2007: Opened Support ticket

-- Dec. 27th, 2007: Received a response apologizing for the delay and promising to get back to me "ASAP".

-- Jan. 6th, 2008: Still waiting for an answer to my support ticket (has been open 30 days)

Martin Hines · « **Reply #3 on:** January 07, 2008, 04:31:30 pm »

Update:

Jan. 8th: I finally received a response. I still have a few questions, but I am glad someone is responding.

Martin Hines · « **Reply #4 on:** January 16, 2008, 05:12:53 am »

Update:

Jan. 15th: Waiting to get my questions really answered. The initial response was confusing, so I submitted some additional clarifying questions on Jan. 8th. No response.

Martin Hines · « **Reply #5 on:** January 16, 2008, 08:09:47 pm »

*** Update ***

Received a response, and got all of my questions answered.

It took awhile and a little prodding, but Arturia DID answer all of my questions.

Thank you Arturia!!!