Mike
Brand New ARTURIA KeyLab49
"Bricked" at power up with "Update" error on keyboard's LCD.
Can't update via proper update procedure.
Audio MIDI shows "USB A" instead of "KeyLab49".
Can't work at all
RETURNED AND REPLACED WITH NEW KEYLAB49
WORKS in a way.. but LAME
Dear All
Greetings and well wishes... the retail shop i bought my keylab (Valentine Music Center - Singapore).. called me this morning (beside everyone here who has been trying to solve our keylabs issues... the kind folks and technicians in VMC have also been eagerly and patiently trying to provide me the support which arturia has choose to ignore us for the past few days - for some unfortunate ones... MONTHS)... they send me a pic of what the lcd should display on any new keylabs.. it should display "Analog Experience KeyLab 25/49/61 - depending on your keylab model and follow with the driver version.. in my case v1.19)... if your shows "update" and you tried updating it following the officially posted update procedure and firmware from arturia and failed... your keyboard is faulty... it's a hardware issue and got nothing to do with your pc or mac or drivers or any other midi devices (which of cos now in any case would be better quality compared with what arturia is giving us)... you should return and replace or refund it... whichever your preference is....
i have returned my keylab49 for another new one just hours ago (many thanks to everyone here trying to solve keylab's issues and Valentine Music Center - Singapore (VMC) who tried other keylabs just to confirm this error).. when i power up the new keylab in VMC's service center.. it shows "Analog Experience KeyLab49 v1.19)... in Audio Setup of Analog Lab it shows "KeyLab49" and everything else works fine... good sound and good feel on the keyboard...
i just got home from work... immediately tried the new keylab... it works fine on my windows 8 x64bits intel i7 sandy bridge version... here's the keyword i left out in my earlier sentence...IT WORKS FINE FOR A BLOODY WHILE.. A VERY SHORT BLOODY WELL.... UN PUITS BLOODY TRÈS COURT... and from there on... no more sound... my analog lab still indicates all the buttons and keys when i pressed them.. but simply no sound coming from my pc... so i tried updating it to the latest firmware v1.24.... (anyway in my personal humble opinion... the firmware v1.24 is not ready to be deployed to end users).... i can and managed to successfully update my keylab to v1.24 and the lcd's dialog confirmed my update showing "Analog Experience KeyLab49 v1.24"... but all the led on the keyboard are also lighted up... i have to manually press every lighted led button once to "turn" off the led light on it.... turn off the keylab again... and powering it up again... this time... keylab started without all the led light turned on.... back to analog and midi controller.... again.. there are no sound coming out... but analog clearly indicate depression of the corresponding keys n buttons or faders i am adjusting.... i gave up.... it's only at the point when i turn off keylab and analog lab... then i realized what actually happened... i was again surfing youtube.com for more solution when i realized there are no sound coming out of my pc at all.... after troubleshooting... i suspected that my direct sound driver might have crashed earlier on when i was trying my keylab...
so i restarted my pc... double checked that direct sound driver is properly loaded and running fine... reconnected.. relaunched arturia midi controller analog lab... everything was working fine again... this time i deliberately load sounds into prog1 and 2 overwriting the sound module and testing the keys and sound repetitively over... and true enough... in just about 10 loadings... my pc went mute again... this time i checked with my task manager... and confirmed that direct sound driver was once again crashed by analog lab and arturia midi controller..
so as for my personal encounter.. mine came at first with a faulty hardware issue... returned and replaced with a working one.... to find out that the software n firmware are still crappy and still in development stage but packaged as final release version to public....
as i mentioned in my other posting... i will not be returning my keylab to store anymore.... i am living in singapore... it's a small country.... we are very used to buying stuffs from shops directly and from there on... building up mature relationships between buyers and shop owners... i understand that most of you would have purchased your keylabs from online stores or super malls which you might not have a personal relationship with... (the downside of living in big countries
)... in my case... VMC has done more than what arturia should be doing for us as buyers and end users... they were very willing to admit that a faulty hardware was unintentionally sold to me as quality checked equipments... they were very sincere and open in apologizing over this mistake and immediately replaced a new working one for me... where else as of today till now... arturia has yet to return my help tickets... it was their oversea reseller stepping into their shoe and trying all means to solve a customer like me with keykabs' issues... it reflected on me how the giant is trying to hide and cower behind these small people when in all reasonable and respectable aspects... arturia should have gave formal addressing or released v1.24 as beta and clearly state that might not be x64bits compatible... now VMC would most probably have return the "new but faulty" keylab all the way shipped to france n replaced n return under their own coverage on shipping n costing... thus no point for me to return the new keylab and give them another pile of shit... like i said... it's important for me to maintain a good buyer and shop owners relationship as i live in a small country rather than to burn this bridge over some crappy products and releases from lesser responsible brand owners and product makers... because i can always go back to the same shop and buy some other QUALITY PRODUCTS from other BRAND OWNERS in the same shop which have so patiently and responsively tried to workout my keylab's issues in the past few days and over the weekends... yes... i have constantly received phone messages and calls from VMC regarding my keylab's status and other possible solution from both VMC shop owners and their senior technicians during the weekends... when until now... there's still no reply from arturia to me yet...
there were official postings scattered in the midst of this forum on other possible solutions from their official after my postings... (please read posting from david@arturia)... but these are not working solution which i reposted with questions which need to be addressed officially from them.... eg :- advice on removal of certain driver listed as USB MIDI Device (when it fails to load "KeyLab25/49/61" as the correct device in windows' device manager) in replacement of arturia's driver... please take note that for certain of you... this very "USB MIDI Device" is or might be microsft's default driver for all USB MIDI Devices.. (check under properties).. if it's uninstalled.. it might not read any other USB MIDI devices anymore... and the other issue is that... the provided arturia driver is not windows 64bits enabled driver.. thus your x64bits window will not let you install... (you can over-ride and "allow" this installation using "ignore drivers signature signing" for window 7 and 8 - pls google online how to do this - it's useful for your other purposes.. but useless in our keylab issues).. thus this solution is rendered useless..
this is my first arturia's experience.. and will most probably be my last... keylab49 is not my first midi device.. currently i am using akai's mpk 25... novation's impulse 61.. native instruments' maschine and audio 6...... ableton's push.. it's not my first time having issues with midi.... but the other BRANDS have been very responsive n immediate with their ticket responses and returns... and i even got e-voucher compensation from one brand and model in one case just for their mistake during product registration.... (serial number not valid which i was requested to take picture of my new box and the device's serial number in the back).. but arturia's hard fronting of re-releasing official statements like "update it again"... "refer to this posting" (again... scattered in different postings thru this whole forum) to all arturia product owners is really lame and lack of "human-touch" towards us the end users and buyers... should anyone be ignorant enough to follow certain advices of their.. it might just possibly render the already frustrated user/owner to go into a "self-destroying mode" by simply going thru their official statement of re-flashing and updating their computer and keylabs and possibly replacing important drivers for non-compatible ones which at the end not just keylab is not working... but your whole bloody computer might not be function properly also...
so ending my otherwise lengthy posting.... please take everything with a small dose first... don't jump into it fully.... yes.. even for my this posting... do not read and believe what i wrote blindly.... read them n research on it.... double check with any other available sources that you are not replacing your default drivers for non compatible one.... if your keylab shows "update" when you power it up fir the first time... the hardware is already faulty.. no need to go over and over.. around and about trying to re-flash your keylab or finding the conflicting drivers in your pc setup... just return it for another one.. or refund it... if for any reason u decided to return n replace for a new working one.... u will need to sit patiently on the bench n wait for arturia's future release of newer and hopefully better firmware... till then... i wish everyone of you well and cheers...
Mike
