Brand new - broken key - disappointed.

[hatemagick]

One of the keys, a B, is 3-4 cm above the others and impossible to press down. It's a holiday here in Norway so I can't talk to the retailer, but they're respectable so I'm guessing I should just send it back to them unless this could be easily fixed? The key is very loose and can be lifted high up, but it can't be pushed down at all. I have no experience fixing synths.

Jon

[stevism]

no push down at all?

so you can't play a note, or use aftertouch?

[hatemagick]

no push down at all?

so you can't play a note, or use aftertouch?

I just connected the synth for the first time and it sounds more amazing than I dreamed of, but yes the key is completely without response. I have made a video so that you can see it. http://www.youtube.com/watch?v=uKmxx7W4JbA&feature=youtu.be
Now the question is whether I should keep it and fix it myself or send it back and wait for replacement?

[hatemagick]

no push down at all?

so you can't play a note, or use aftertouch?

I just connected the synth for the first time and it sounds more amazing than I dreamed of, but yes the key is completely without response. I have made a video so that you can see it. http://www.youtube.com/watch?v=uKmxx7W4JbA&feature=youtu.be
Now the question is whether I should keep it and fix it myself or send it back and wait for replacement?

I found a flashlight and this is what I found. This piece of plastic was underneath the key and was blocking it. It seems to have broken off completely and is what is supposed to hold the key in place.
http://www.youtube.com/watch?v=EY3wSb8P-kQ&feature=youtu.be

[hatemagick]

I realize now that this piece could be glued back on if I knew how to open it safely. The only thing right now is that the key is a centimeter above the others, but it's working fine.

Also it is obvious this was broken using a lot of force, because the black paint from the casing above the key is printed into it.
I'm playing around with it now, wondering if I should just forgive its imperfection and enjoy it.

[stevism]

oh wow, that's a totally different issue than i had (mine came with a missing key bumper...key/aftertouch was functional but it wouldn't go down, pretty simple fix)

that's unacceptable man, return it ASAP. it's obviously been opened and messed with, and that's insane that it was old as brand new.

who knows what other trauma this unit has endured, and what potential problems will reveal themselves down the line...

[Bruno@arturia]

I realize now that this piece could be glued back on if I knew how to open it safely. The only thing right now is that the key is a centimeter above the others, but it's working fine.

Also it is obvious this was broken using a lot of force, because the black paint from the casing above the key is printed into it.
I'm playing around with it now, wondering if I should just forgive its imperfection and enjoy it.

For sure it could be glued back, but I don't think it's a good idea. You're supposed to receive a brand new machine. On this one, one part is obviously broken.
In my opinion you should contact your reseller...

[hatemagick]

I realize now that this piece could be glued back on if I knew how to open it safely. The only thing right now is that the key is a centimeter above the others, but it's working fine.

Also it is obvious this was broken using a lot of force, because the black paint from the casing above the key is printed into it.
I'm playing around with it now, wondering if I should just forgive its imperfection and enjoy it.

For sure it could be glued back, but I don't think it's a good idea. You're supposed to receive a brand new machine. On this one, one part is obviously broken.
In my opinion you should contact your reseller...

I sent it back today, the seller covered shipping too. I was becoming very fond of the Minibrute already, but will be nice with a whole keyboard. The Minibrute is a great machine and beautifully built.

[beefinator]

glad you got it taken care of so swiftly - having one with a flaw like that, even if it could be ignored, would bother you every time you used it.

[hatemagick]

glad you got it taken care of so swiftly - having one with a flaw like that, even if it could be ignored, would bother you every time you used it.

Thanks, you're right. I enjoyed having it nearby so much it was a little hard to send it back. Great service from the seller (4sound.no in Norway), they sent me a note to cover shipping the next day.