i cant switch on my spark after the update help me asap

[waynemac]

hi i was updating the it got 4 % when after said the update was complete .and now it wont switch back on,all i get is a litte blue flash on the screen .ive tried a power supply nothing happens still and a different usb port still nothing, help please asap thank you,

[Rebecca@arturia]

Hello Wayne,

Have you submitted a claim to the techdesk?

Please email us here: technical-support@arturia.com

Regards,

Rebecca

[stevism]

same issue JUST happened to me, email sent to email listed here


and the email failed lol

"Delivery to the following recipient failed permanently:

    technical-support@arturia.com
"

[Kevin]

Hi steve,
sorry for not getting back to you sooner.
I will tell David to send you the information to solve this issue as soon as he arrives in the office.

BTW, the email address for the support is: technical-inquiry@arturia.com 

Kevin

[stevism]

thank you, i am really looking forward to it!

I did open a ticket which is case 126011, should I send an email as well?

[stevism]

still no response, sad bump 

[Kevin]

very big sorry steve,
completely forgot to ask David.
I will do it right now.

[stevism]

no worries, did get the email so thanks!

however there are some issues that I responded about, namely 1) I do not have a Windows machine and 2) I am not sure if the correct file was attached or just a blank copy.

I am unable to start the process yet

[Kevin]

Tbhe file is the right one.
Unfortunately, we did not find any Mac OS alternative. SysexLibrarian would not accept the file because it is not a valid sysex.
I think we will have to make a dedicated tool.

I will discuss it with the team.

Kevin

[stevism]

 

ok thank you

[stevism]

So I was able to borrow a windows machine and send the sysex file from it, while using the usb cable plugged into the mac i run spark on

it worked eventually so no need to rush for a dedicated tool, however the whole thing was a bit scary 

thanks for the help and take care!

[Kevin]

Glad to read that.