Analog Laboratory - No activation code on email

[kaamio]

Hi,

Same problem with many other here. On Mac. Just bought the Analog Laboratory and registered my product. Got the confirmation email but there no activation code for eLicencer -> no cigar.

Can anyone help?

 

[Dav1d]

Ok, there was an error when registration analog Lab,

Please accept all apologies for that.

This issue is now solved, so you can try it again
 

[Flapj4ck]

David i got the same error, no activation code on my email. Mac user too
Please help meeeeee

[stuey]

Exact same issue here

I have sent in a tech support ticket, Case 132836

Thanks, Stuart   

[stuey]

Tech Support sorted my issue out, there's a link on the site to run through a new activation code. It is then sent to you by email. Simple

Thanks, Stuart

[watusu]

same case, just registered my analog  laboratory yestarday july 3 and didnt get the licence code, contacted tech support and got the ticket 133816 also i double checked entered analog laboratory and in my profile shows "analog factory" i need to get this keyboard running!!

[stuey]

1. Log into your account

2. Navigate down to: Authorisation trouble shooting

3. Fill in the details, choosing anyone of the criteria. (It doesn't really matter what cause you give for wanting a new activation, choose hard drive crash if unsure )

4. Confirm the serial number of your product

5. Wait to get the email

6. Log into your elicenser and add the activation

7. Get down to some banging tunes


 

[watusu]

thanks stuey, u rock! got it!

[stuey]

No problem, glad you got it sorted.

I would say that it's best to look on here for any tech issues, Kevin and the guys here are good at getting involved, they do look at the forums.
Sending problems to technical-inquiry@arturia.com is pointless in my opinion, unless you have a really serious issue then i'd stay well away from emailing them, they are just extremely lazy at getting back to anybody. It's probably outsourced tech support and not necessarily Arturia's fault, although they obviously want it like that, and frankly there's probably more technically qualified people on here anyway.   

Cheers, Stuart

[Dj ChefLara]

Hey guys, I have the same problem. Mac user too. So, I haven't misread, all I have to do is click on the link for a new activation code. Anyone confirm me please? Thanx a lot.

[stuey]

Yep, that's all you have to do.

1. Log into your account

2. Navigate down to: Authorisation trouble shooting

3. Fill in the details, choosing anyone of the criteria. (It doesn't really matter what cause you give for wanting a new activation, choose hard drive crash if unsure )

4. Confirm the serial number of your product

5. Wait to get the email

6. Log into your elicenser and add the activation

7. Get down to some banging tunes

[Dj ChefLara]

Thanks a lot!

[rockrep]

This process did not work for me.  The response was 'Your request can not be automatically processed.  Please open a technical support request'.   Really poor experience so far.   If I don't get a reply soon, this is going back to the store.   Tech support ticket # 133999

[stuey]

Tech support is poor.

Have you tried deleting your license from your account and registering it again?

[rockrep]

Thanks for the reply Stuey.   

I just tried deleting the license and re-entering the registration information as per your suggestion.  Same result.  No activation code in the web response, or in the email response.   I find it hard to believe this problem isn't resolved.  The original poster logged this issue last December.   That's 8 months ago.   I'm a software developer and that's an unacceptable user experience for paying customers.   How hard can it be for Arturia to resolve a registration bug on the server-side?   It should be fixable immediately.   

It makes me wonder how much more frustration awaits me with this product.

Sorry, just venting.