No sound through polybrute headphone jack

[arturiapolynowork]

Hi

New here. Just bought polybrute. I have

Installed arturia instrument center
Updated firmware and unlock the keyboard
Got polybrute connect on
Tuned

But no sound.
I know the Jack is working because I heard small tones during tuning
Yet still no sound

Any advice? Or is it broken. I’m thinking 99% I’m doing something crazy

Really appreciate any advice! Here’s a picture in case I have a volume down or something!
Many thanks here a picture tell me if I am doing something mental ha. I don’t really want to connect to my audio interface rn just do some playing about on the keyboard.

[arturiapolynowork]

Picture in case of simple issue on a volume knob or something

[DrJustice]

There is nothing special about it. No hidden parameters or anything - its just the Phones volume...

It could be a connector has come loose during transport, or something else easily fixed like that. I recommend opening a ticket with Arturia support, or if the shop will let you do a swap, that might be the fastest way of getting you a PB with a working Phones output.

[arturiapolynowork]

Ok thanks so much
I’m actually not getting any output sound either through an amp so I’m truly lost rn.

[arturiapolynowork]

I just managed to get the record blips going through an amp and headphones so it just seems to be I have no effects working in the device.

[DrJustice]

You mean the metronome?

AFAIK, it's generated by the FX section, so if you get the metronome, but not the synth sound, that might point to a lost connection (or other fault) between the synth and the FX section. Definitely get in touch with Arturia support, unless you get a quick swap from the shop.