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Author Topic: "Install" Option Not Showing in ASC  (Read 1927 times)

johna

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"Install" Option Not Showing in ASC
« on: April 14, 2022, 03:41:29 am »
I activated the license today, but in ASC it shows without the "Install" button.  I don't see the plugin installed anywhere.  I tried the "Uninstall" option to try and fool it, but no luck.

Any idea how to actually install the instrument? Thanks!

System: MacOS Mojave

[EDIT] - Perhaps I need to install the full version (under ASC, "Explore Products") first? Giving that a try.
« Last Edit: April 14, 2022, 04:43:01 am by johna »

alzoxp

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Re: "Install" Option Not Showing in ASC
« Reply #1 on: April 14, 2022, 09:29:46 am »
I have this exact same issue

I had the activate button but no install button. I also went to the website, downloaded and installed the 3gb .pkg for it manually and it still doesnt show it available anywhere on my system.

I have had several issues with the software centre it has been very buggy for me since I got it.

@arturia any chance of a fix please?

LBH

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Re: "Install" Option Not Showing in ASC
« Reply #2 on: April 14, 2022, 12:45:40 pm »
Hi

I had this missing install button issue in one of my installs. All i did was close ASC, then opened it again and then the button was there.

alzoxp

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Re: "Install" Option Not Showing in ASC
« Reply #3 on: April 14, 2022, 12:58:00 pm »
I have tried this and multiple reboots and its stil not there unfortunately

Alzo

LBH

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Re: "Install" Option Not Showing in ASC
« Reply #4 on: April 14, 2022, 01:21:14 pm »
It's possible to download the installer. Like from here:
https://www.arturia.com/products/software-instruments/augmented-strings-intro/resources
Down the page.

alzoxp

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Re: "Install" Option Not Showing in ASC
« Reply #5 on: April 14, 2022, 03:19:22 pm »
I also went to the website, downloaded and installed the 3gb .pkg for it manually and it still doesnt show it available anywhere on my system.

Yep tried that also gah no idea unless its an M1 Mac issue but every other Arturia plugin works

Thanks for the advice but I'm still at a loss

LBH

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Re: "Install" Option Not Showing in ASC
« Reply #6 on: April 14, 2022, 07:00:52 pm »
I also went to the website, downloaded and installed the 3gb .pkg for it manually and it still doesnt show it available anywhere on my system.

Yep tried that also gah no idea unless its an M1 Mac issue but every other Arturia plugin works

Thanks for the advice but I'm still at a loss
Your welcome.

Yes i also write to others than you that only have the missing button issue.

This is the requirements:
10.13+: 4 GB RAM; 4 cores CPU, 3.6 GHz (4.3 GHz Turbo-boost) or M1 CPU.
3GB free hard disk space
OpenGL 2.0 compatible GPU

So it does'nt look like a M1 or OS compatibility issue.
Perhaps a permition issue?

This is'nt the same issue, but perhaps check the same:
https://support.arturia.com/hc/en-us/articles/4405741312018-ASC-Machine-registration-fail-Error-Message

I'm on Windows.

Tigersharc1

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Re: "Install" Option Not Showing in ASC
« Reply #7 on: April 18, 2022, 10:45:14 pm »
I am having the same issue with my install. There is no install button. I tried downloading and installing from the download section as well. When I installed the version from the download section ASC added another instance of Augmented Strings. The original install says it is Augmented Strings Intro, the second instance says Augmented Strings Demo. It does not say Augmented Strings Intro (Demo),it just says Augmented Strings Demo. I personally uninstalled ASC and the associated folders in my external hard drive, ensured I have the most up to date file for ASC and re-installed ASC. I got the same issue. I can activate but there is no install option. Any way I guess the next step is to submit a trouble ticket.

khalo

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Re: "Install" Option Not Showing in ASC
« Reply #8 on: April 20, 2022, 01:53:33 pm »
here the same on my M1 with latest MacOS. See that the sounds are activated but no download or install.

Tigersharc1

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Re: "Install" Option Not Showing in ASC
« Reply #9 on: April 21, 2022, 12:23:26 am »
I have put in a trouble ticket and for the past couple days I have been speaking through email to a rep about what can be done to fix this. So far nothing is working. Not sure what is going on, but they are trying to help me figure this out at least.

jackn2mpu

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Re: "Install" Option Not Showing in ASC
« Reply #10 on: October 24, 2022, 03:41:09 pm »
I just purchased the Augmented Trio and indeed there is no 'install' button but when you click the 'authorize' button it does the authorization and if you have silent install selected the install happens on it's own.
musicman691
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