November 22, 2024, 11:25:13 am
Welcome, Guest. Please login or register
News:

Arturia Forums



Author Topic: Pigments 3.5 Missing wave samples - Can't uninstall or reinstall M1 Mac  (Read 1780 times)

alzoxp

  • Apprentice
  • *
  • Posts: 5
  • Karma: 0
Hi I just downloaded the new 3.5 updated on my M1 Mac Mini and everything seemed ok.  Started checking the new 3.5 patches out and it says I have some missing samples.

I have checked the folder where its referencing and that folder or these files don't exist anywhere on my mac.

I tried uninstalling Pigments via ASC and it doesn nothing, neither does reinstall.

I'm a little bit frustrated now as I appear to be stuck in a loop.

Things I've tried:
  • Multiple reboots
    Uninstall Button on ASC
    Re-install Button on ASC
    Clean Prefs Button
    Re-install ASC
    Logout of ASC
    Login to ASC

Were these samples supposed to download in the update?
I am currently on Big Sur 11.6

Thanks in advance
Alzo

ngarturia

  • Newbie
  • *
  • Posts: 1
  • Karma: 0
Re: Pigments 3.5 Missing wave samples - Can't uninstall or reinstall M1 Mac
« Reply #1 on: December 15, 2021, 03:48:31 pm »
Hi Alzo,

Same problem here (Mac mini M1 with Big Sur).

Finally i downloaded it from the download-page and installed it directly from the .pkg file.
After that, the sample folder for v3.5 was installed and all worked fine.

Greetings, Norbert
V Collection 8, Pigments, FX Collection 2,
Cubase 11 pro, Mac mini M1, Big Sur

alzoxp

  • Apprentice
  • *
  • Posts: 5
  • Karma: 0
Re: Pigments 3.5 Missing wave samples - Can't uninstall or reinstall M1 Mac
« Reply #2 on: December 16, 2021, 01:23:16 am »
You are a star thank you so so much!

 

Carbonate design by Bloc
SMF 2.0.17 | SMF © 2019, Simple Machines