When a new Polybrute firmware + connect update?

[esence]

Hi,

I was one of the first polybrute users after a long waiting period. I love the synth!
It’s the best synth I’ve had, but.... it is quite buggy.

I’m pretty sure you are completely aware of it. Not only itself has bugs but the communication software. Since the launch there is no new update for both. Months without any new update.

Could you please tell me when should I expect an update ? (I’m sure you are on it). Thanks

[esence]

after almost a month since I wrote this..

any single answer from Arturia? nothing but silence?
as a polybrute user, their most expensive synth and one the most expensive on the market.. is this what we deserve?

I had moog, prophet, Vermona, .. and I can confirm that they give you "support".

I wrote this not only here, but to support channel of Arturia, and the answer was limited to this:

"the Dev Team and product manager are working on this but We are Technical Support don't have any information about the actual release date or the Dev Team road map, sorry for not being much of help here."

And there is no planning info from Dev team...
Very bad Arturia. I didn't expect this from you.

[modalmixture]

It is unfortunate, but this seems to be pretty much the usual behavior for Arturia. You would think after launching a flagship product, users are always going to find bugs or UI improvements, and there should be some updates to address those. When I got my Nord Stage 3, there were 16 firmware updates within the first six months to address bug fixes and add new features.

Arturia prefers a less incremental approach - they take their time and release fewer updates, but the updates, when they come, do tend to be substantial (MatrixBrute 2.0 or the recent MicroFreak update, for example). This doesn't excuse the lack of communication -- even some occasional messaging from the product team to say "Hi, we have heard your bug reports and requests, we are working on an update, here are some previews of what we're working on" would be welcome and would generate a lot of goodwill I think.

[larioso]

Now be happy and update to 2.0.....

[esence]

Now be happy and update to 2.0.....

Thanks for the info!
But sadly.. I'm completely unable to connect PolyBrute connect with the hardware.
After updating PolyBrute FW without issues (after having installed new PolyBrute connect v2), I'm always having same ERROR when I go into Library:
"Fetching metadata from Polybrute failed. Please restart your device to re-try"
..
Nothing solve it to me.. after multiple restarts I'm having same issue..
I'm using OSX

[DrJustice]

I assume you've you tried the typical OSX MIDI driver troubleshooting (usually removing old/stale drivers).

You could try reinstalling the PolyBrute MIDI driver on it's own, by starting the PBC installer and having only the MIDI driver checked.

[esence]

thank you very much for your help....
I didn't try that.. could you detailed how to do that please?
where is the driver installation app? is it within PolyBrute connect?

[DrJustice]

If you start the PolyBrute Connect installer, you'll see that it has checkmarks for the various items to install. Uncheck all that can be unchecked, and then check the MIDI driver and start the installation

It' may or may not fix your issue - it did clear it up for me once.

[esence]

oh man.. I can believe it
I've been uninstalling and installing it several times..
but at the end, I had to use the installer, uncheck everything.. then check everything.. and it seems to work again even faster than before.

Honestly , I don't know what happens.. The procedure that finally worked:
Uninstall all using Arturia Software Center
Use the PBC v2 standalone installer then uncheck all options and apply , finish.
Use PBC v2 again, and check everything and install...
.. and it worked!

BIG THANK YOU man

[DrJustice]

Great! Glad to hear you got it going