Hi,
Have you tried the good suggetions in the reddit threads beginning?
(Look like only 2 posts is about this. Did the OP answer back, i can't see it by scrolling through unrelated posts. I don't know why you link to that thread for, as you could just have told, what you have tried to do, instead of asking others to go to that thread. Only one report there as far as i can tell. )
If yes, and you still can't get it to work, then i suggest you contact Arturia support through your account.