Hi,
You're right. If we copy samples to "Program Data/Arturia/Samples/Pigments/User/Classic Samples", it works very well.
I think I understood how it works. Though it is not specified in the manual, when you import a personal sample/folder (from the import function), Pigments automatically copy the content to the "Classic Samples" folder.
In my humble opinion, the samples should remain at the original location and Pigments should better reacts when samples move from the original location to an external hard drive (for example). Nevertheless, the auto-copy we have now allows us to move samples where we want because they also are in "Classic Samples". Each time we want Pigments to refresh a personal folder (located say at "D:/My samples", we must copy the content once again to the "Classic Samples" folder. Not so handy and logical (or maybe I missed something), and this is the reason of my post here (I thought we could add samples to "D:/My samples" without the need to copy the samples to "Classic Samples" or reimport the folder from Pigments software).
So I'm still in the need for a save function like "save samples into the preset" and a better way to manage personal folders.
By the way, I don't know what's the point of the "Imported" folder located at "Program Data/Arturia/Samples/Pigments/User" (not the one in "Classic Samples") since when you import a sample/folder, it is copied to "Classic Samples".