Why is Arturia support so bad? Why is my case closed before anyone actually answers the question?
Since October 2015 I have been trying to get a replacement for an in-warranty Microbrute that was dead. Started a case on Arturia's site, and after a LONG process of troubleshooting all the obvious stuff I already did, and a LONGER process of getting an RMA #, I shipped the unit off.
I have postal confirmation that it arrived, but since then - nothing. No replacement unit has arrived, and no one has responded to requests. This is not acceptable. I know I am not alone, which makes it even worse.
All I want is some communication here... is that so difficult? I was even trying to be sensitive about this because my return occurred during the time period of the Paris attacks, and I know Arturia is a French company, so there might be some delay and this is certainly not the end of the world. But even with that sensitivity, I have been treated like crap.
Please tell your friends... unless they want to spend literally HOURS in tech support madness, avoid Arturia products!
