I've been trying to contact arturia for the past few days now about authorization codes for legit products purchased and I have not received a single response. My money is gone and I do not have a working product. Reading their forums I see too many people that share the same pain. Arturia works like some type of SCAM system. This is surely the last time that I will ever purchase anything from them. I'm beginning to see why people crack the software. Here I am trying to be legit....Shame on me right?! Super unhappy here! If you are reading this and were considering purchasing any products that require authorization, I STRONGLY suggest you read a few more topics regarding these issues first and come to your own conclusion. My friend purchased the 49-key board and the Spark drum machine. Didn't get a response about purchasing a new license to run them on a new PC. Because we couldn't wait much longer, we just outright bought the software all over again and even though we followed directions to the letter, we received NO AUTHORIZATION CODE...and NO RESPONSE CONCERNING IT!!!! WOW!!! Thanks Arturia, you have made me a wiser man.