contrary to all the bad stories, i got great customer service!

[sihaz]

hi,

have been in touch with customer service twice in the past few weeks. both times Jerome answered within hours. first was a calibration glitch and he sent the instructions and the software to set things up correctly. then over the weekend my keyboard went the way of many others - key sticking up! emailed sunday afternoon, Jerome got back to me this morning, replacement keyboard in the post to me tomorrow for delivery by the end of the week. can't really ask for more than that ;-) just thought i'd balance out some of the horror stories as I think arturia have got their act together now.

cheers,

si

[sihaz]

follow up email - package sent at 3pm today - tracking number provided. can't ask for more than that really!

[sihaz]

And the keyboard arrived today. Perfect! 😊😊😊

[Minijam]

Lucky you. I had a case opened for this same issue 3 weeks ago and I'm not only still waiting for a new keybed, but my emails enquiring about any updates/progress don't seem to be getting a response.

 

[sihaz]

Hi I contacted them via the contact page while logged in to my arturia account. They replied within a few hours. Give that a try if you haven't already...