4 keys not working on new Keystep

[Usual1011]

Hello, I bought a keystep yesterday. After unpacking, I checked and played the keyboard, everything was fine, and all the keys were working properly. But today, when I turned on the keyboard, the Ab1, E2, C3, Ab3 keys did not work. When you press on them, the midi message is not sent, and there is no sound. I installed the software and updated it. I disconnected and connected the cable, but nothing helped. All other keys and controls are working properly. Everything would be understandable if these 4 keys did not work initially, but the mystery is that yesterday all the keys worked fine. Instruments preferences reset didn't help. What could be the problem?

[MajorFubar]

Welcome.

My suggestion would be to send it back for a replacement considering you only had it a day. Providing the retailer can find no reason to suspect this was caused by you damaging it in some way, just about every first world country on the planet has consumer-rights that will get you an exchange when something is literally a day old.

[Usual1011]

Welcome.

My suggestion would be to send it back for a replacement considering you only had it a day. Providing the retailer can find no reason to suspect this was caused by you damaging it in some way, just about every first world country on the planet has consumer-rights that will get you an exchange when something is literally a day old.

Thanks for the answer!

[MajorFubar]

You're welcome. Hopefully your next one won't be faulty.

[BevanSmith]

Hope it worked out for you. According to a YouTube video I watched, if you select a particular user scale set in the cc then the keys are disabled that are not in that scale or they trigger an adjacent note. B.