(With Video..) The touch Knob is always in the active state.

[zergfish]

I bought a BSP a week ago.The first time I used it, I found out some Touch Knob is always in the active state,that make the Screen not available. So I contact customer service, they replaced a new one for me (With a new SN number), but the problem still exists, but the position of the fault knob has been transformed. I want to know if this is a general problem and I don't want endless replacement equipment.

PS：This failure can occur more than 5-10 minutes after powered on,Some issues Knob can solved by remove Knob Plastic lid...

How to solve this problem???

https://youtu.be/i-9_-UmLx5w

[zergfish]

Never mind,I've returned it.Since Arturia is not care to this problem.

[quadraspleen]

mine does this but not always..I think the knobs are super-sensitive - or broken

[I grec]

Hi guys,
Here is a procedure to calibrate the knob sensitivity:
https://drive.google.com/open?id=1xPG8VpxOsg8IsWdC2WIZFVwoX7bfcxsm

Regards,
Y.