Arturia Forums

Hardware Sequencers => BeatStep Pro => BeatStep Pro - Technical Issues => Topic started by: zergfish on June 10, 2018, 11:23:43 pm

Title: (With Video..) The touch Knob is always in the active state.
Post by: zergfish on June 10, 2018, 11:23:43 pm

I bought a BSP a week ago.The first time I used it, I found out some Touch Knob is always in the active state,that make the Screen not available. So I contact customer service, they replaced a new one for me (With a new SN number), but the problem still exists, but the position of the fault knob has been transformed. I want to know if this is a general problem and I don't want endless replacement equipment.

PS：This failure can occur more than 5-10 minutes after powered on,Some issues Knob can solved by remove Knob Plastic lid...

How to solve this problem???

https://youtu.be/i-9_-UmLx5w

Title: Re: (With Video..) The touch Knob is always in the active state.
Post by: zergfish on June 13, 2018, 09:57:05 am

Never mind,I've returned it.Since Arturia is not care to this problem.

Title: Re: (With Video..) The touch Knob is always in the active state.
Post by: quadraspleen on June 15, 2018, 05:46:50 pm

mine does this but not always..I think the knobs are super-sensitive - or broken

Title: Re: (With Video..) The touch Knob is always in the active state.
Post by: I grec on July 06, 2018, 02:09:59 pm

Hi guys,
Here is a procedure to calibrate the knob sensitivity:
https://drive.google.com/open?id=1xPG8VpxOsg8IsWdC2WIZFVwoX7bfcxsm (https://drive.google.com/open?id=1xPG8VpxOsg8IsWdC2WIZFVwoX7bfcxsm)

Regards,
Y.